Tesla Model Y Complaints (2024)

314 consumer complaints on file.

#11630669December 14, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I took delivery on a 2025 Tesla Y on Oct 17. All cameras and gps stopped working on Nov 30, including the backup camera. Based on posts online, this problem is widespread but Tesla has not sent any notification. Tesla Service says the computer has to be replaced and there is a lengthy delay in getting the replacements. My appointment has been moved twice, from Dec 5 to Dec 9 and now to Jan 9. For months, many people will be driving without a backup camera in a car not designed for visibility. It’s a real safety issue and at a minimum tesla should warn current owners of the problem and stop delivering the cars that will likely be impacted. Instead, i have been unable to get any acknowledgement from Tesla that this is a known or widespread issue. They are also not making loaner cars available while waiting for the part to fix the problem. I’ve been told “it’s not a safety issue.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630522December 13, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear (reverse) camera and side cameras (ie lane change) do not function. The navigation does not function. The console touchscreen does not adapt to environment light level for safe viewing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630500December 13, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Unknown. Cameras don’t work, cruise control doesn’t work, gps doesn’t work. Internet says it’s ap4 computer shorted after recent update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630468December 12, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Cameras have stopped working completely. Unable to use rear collision warning capability. Additionally, lane departure capabilities are not working. Navigation is unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630308December 12, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
After latest Tesla software upgrade, all cameras and GPS stops working. All automatic functionalities of the car stops working without cameras, and it is really unsafe to drive, for example back up the car since the physical rear view mirror is very small, and car is naturally designed with those cameras to function properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630273December 12, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
All cameras stopped working. With this, all safety features are not working. I can’t see to back up at night. No collision avoidance, no lane departure warning, high beams don’t stay on, turn signal doesn’t stay on. It has been two weeks and Tesla has no fix. There was no warning, just noticed it one day as I was driving it and was very dangerous in dark snowy conditions. I called Tesla service immediately and they gave me an appointment for following week. Then next day I got message from them that there are a large number of vehicles having the issue and they said they don’t have a fix for it and moved my appt out 7 weeks. I have gotten no help from them and I told them I don’t feel safe driving the car. They have not provided another car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630062December 11, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera has failed. There is no image available. Additionally all of the ADAS systems are no longer working. I am not able to see nor hear any warning messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629807December 10, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Cameras don’t work, lane keep don’t work, blind sport don’t work. Car is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629533December 8, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
All the Cameras on the vehicle were unavailable starting today (12/08), including the Rear view Camera. The vehicle was not drivable and no cruise control was working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629380December 7, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
On Nov 23, 2023, I was reversing car from my driveway in the morning. Car started giving warnings with issue on all its cameras. While reversing car, it will give error that rear view camera not available. While giving left/ right turn signal, it is showing blank screen for that view. All other safety features like blind spot detection, lane assist are not working at all. I also started getting error message that emergency brake is not available. I have been contacting them for immediate repair/ provide loaner car from same date (11/23/2023). Earliest appointment date given is Dec 11, 2023. This is not acceptable at all. It is very dangerous to drive the car without those safety futures. I am also concerned on any other issues which it has not reported. I don't feel safe to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629207December 6, 2024
LANE DEPARTURE: ASSIST, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
All Cameras not working with latest Software update - told need new AP4 computer on 2024 model Y which is 2 months old. Tesla service advisor states - car is totally safe to drive with just mirrors till appointment in few weeks. No backup camera, navigation, battery life dying faster. It seems like a liability to me to drive this way and very negligent to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629005December 5, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle cameras stopped working. Navigation stopped working. Screen also stopped working for a time. Was able to get it back on but it went off multiple times since. If I can't see the screen, I can't tell how fast I'm going to do anything else. Cameras control many of not all of the safety systems. So those are all inoperable. Issue is being reported across multiple forums all over the internet as "short in ap4 module."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628966December 5, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The computer is not working which connects to the forward collision warning system, navigation, and all safety when it comes to driving. I am still waiting to hear back from Tesla about the problem and haven't had a resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628727December 4, 2024
EXTERIOR LIGHTING
The low beam left headlight (matrix LED) has had a dark spot in the drivers view since the vehicle was purchased in new in March 2024. This dark spot limits visibility at night and I feel is a serious safety issue. It has almost caused me to hit a pedestrian on more than one occasion. I raised this issue with Tesla service immediately after taking delivery of the vehicle. It's still not fixed. I've had (4) completed service appointments and they have failed to fix it. Their last response was "this is how the matrix LED lights function." If so, it should definitely be recalled. I did tell them I'm filing this report and they told me they would try to replace the left headlight. Sadly that's what it takes for a replacement. I've shared videos, pictures and had the service writer at Tesla confirm the dark spot is large enough to be concerning. A person walking or on a bike can easily fit into the size of the dark spot. There are pictures on the internet from others complaining about this issue as well. Just did a Google search and saw multiple postings for this exact issue. My guess is they have a bad batch of headlights or design flaw and they are in denial it's a major enough issue to simply replace them with good ones. I'm hoping others reported this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628260December 2, 2024
EXTERIOR LIGHTING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Components Failing - Reported as central computer. This made the vehicle turn signals and backup cameras fail as critical components. These two elements were/are completely non-functional. Additional less critical safety functions that have been disabled include blind spot monitoring and cameras, both forward and reverse emergency braking, and pedestrian alerts. My safety was put at-risk due to camera failures while driving and backing out of parking spaces. These vehicles are designed with poor and minimal visibility due to their cameras compensating for visibility shortcomings. You cannot adequately see proximity to other vehicles or pedestrians when cameras are not active. This particular impacts reversing when backing in and out of parking spots since the rear windshield is so small and poorly angled. Drivers have reported that the cameras for them are failing mid-drive leading them to not know where other vehicles were next to them and making unsafe lane changes thinking their warning systems were active. The vehicle component has NOT been inspected by anyone as there was thankfully no actually accident or incident due to the failure. Tesla has not inspected the vehicle due to NO availability for 3+ weeks and they will not consider human contact to expedite review. There are now 100s of community reports of the same defect on online communities all showing failures on same-day or within 24 hours of each other. There were no warnings prior to the failure. The symptoms simply stopped working. It required a phone call to Tesla support to even receive an accurate error code. Tesla is claiming a "short" in the main computer system of the vehicle. This occurred for myself and dozens of others all within several hours of each other in the early morning hours of Friday November 29th 2024. Suspicion is that that this was due to a software update from Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628099November 30, 2024
EXTERIOR LIGHTING
Auto high beams: They come far too soon or don't dim when when following other vehicles, they do not dim soon enough when meeting cars over rolling hills. They do not dim for oncoming vehicles on a slight bend in the road or on intersecting streets. They also do not dim when in town on lit streets. I've tried to turn them off and manually operate the lights. You are unable to disable the auto high beams for more than a brief period when FSD is available (enabled or disabled). Any action (turning on legacy cruise control, Auto-steer beta, FSD, disengaging and reengaging FSD, shifting the car out of part, etc) turns the auto high beams on regardless of whether or not I disabled them previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628095November 30, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
At night, on paved and well-painted rural roads, where there is no other sources of light, the pillar cameras incorrectly warn they are blocked or blinded. At the same time the Lane Departure Warning and Lane Keeping Assistance stop functioning without warning. On the image below I let the car drift over the line. As I crossed the line, the display should have highlighted the line in blue and there should have been a flashing warning at the top of the screen and an audible warning. None of those occurred. Since lane keeping assistance was enabled. It should have also steered the car back into the lane. I can regularly reproduce the issue. We don't understand why they are using the pillar cameras for this and not the forward cameras that can take advantage of the headlights. It is unsafe, especially since I am not warned of the system is not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627941November 29, 2024
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2024 Tesla Model Y. The contact stated while driving at an undisclosed speed with Full Self-Driving Assist Mode activated, the vehicle inadvertently veered off the road, drove over a curb and came to a complete stop. No warning lights were illuminated. The contact stated that the vehicle then operated as needed; however, the failure recurred several times while driving. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627857November 28, 2024
ENGINE, ELECTRICAL SYSTEM, STRUCTURE:BODY
Since I purchased the car 4 months ago my car has been going into the service center non stop for every issue you can imagine. Tesla spins and blames all issues and ignores me. Corporate says they can’t do anything and then ignore. Service center providing inaccurate or not providing service invoices.Deny my buyback requests. Repairs are failed and new damage occurs at every service appointment. New issues arise with the car every time I drive it. I rarely drive it as it’s not safe. Tesla continually cancels service appointments or does not have parts in stock. issues: -Safety restaurant system fault -electric motor issues: loud high pitched whistle/whine when driving. -car loosing power while driving -seat moving while driving -window clicking -water dripping out of dash vents. -Misalignments: frunk, trunk, trim -paint drips, bubbles, cracks, peeling -battery range issues -battery coolant fan issues -defects interior plastic surfaces -seat defects -hole left in front of car between dash and windshield with damages windshield. New dash uneven over airbag. -plastic trim falling off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625960November 18, 2024
UNKNOWN OR OTHER, STRUCTURE:BODY
Subject: Urgent Safety Concern and Request for Immediate Resolution – Cracked Sunroof on Tesla Model Y 2024 To Whom It May Concern, My name is [XXX] , a United States citizen and resident of Florida. I am writing to formally express my deep concern and dissatisfaction regarding a significant safety issue with my Tesla Model Y 2024, which I purchased directly through Tesla’s official website. To date, my vehicle has never been involved in any accident and has been consistently stored in a secure garage, ensuring that it remains free from external damage. Issue Description: Recently, I discovered that the glassroof of my Tesla Model Y has developed noticeable cracks.This issue is perplexing and unacceptable, especially considering the vehicle has not been subjected to any conditions that could cause such damage. The sudden appearance of these cracks suggests a potential manufacturing defect or poor assembly quality, both of which are serious concerns for vehicle safety and integrity. Previous Communication: Upon discovering the issue, I promptly contacted Tesla Service to report the problem and seek assistance. Unfortunately, my claim was denied without a satisfactory explanation or resolution. This denial not only exacerbates my frustration but also raises significant concerns about the quality control and customer support standards upheld by Tesla. Safety Concerns: A cracked roof compromises the structural integrity of the vehicle and poses substantial safety risks to me and my passengers. glassroof malfunctions can lead to unexpected failures, potentially resulting in accidents or injury. Additionally, the aesthetic damage detracts from the overall value and appeal of the vehicle. Request for Immediate Action: Given the severity of this issue, I respectfully request the following: Immediate Investigation: A thorough investigation into the cause of the glassroof cracks, including a detailed assessment of potential manufacturing defects or assembly INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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