Subaru Forester Complaints (2023)

73 consumer complaints on file.

#11552427October 28, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Hit a deer the vehicle immediately was on fire and burnt to the ground. It had 3000 miles on it
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11551364October 23, 2023
ENGINE
The contact owned a 2023 Subaru Forrester. The contact stated that while his wife was driving in reverse mode, the vehicle independently accelerated, which caused a crash. The contact stated that the vehicle simultaneously crashed into a parked vehicle and a concrete wall. The vehicle was towed to a collision center and then towed to a tow yard. A police report was filed. The vehicle was condemned as a total loss by the insurance company. The contact also stated that damage was caused to the parked vehicle and to the wall. The vehicle was diagnosed by Subaru Headquarters which advised the contact that they do not share the diagnosis details with the customer. The contact stated that the Subaru Headquarters representative advised him that all their systems for the vehicle worked as designed. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 200. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11548480October 5, 2023
VISIBILITY
The contact owns a 2023 Subaru Forester. The contact stated while driving approximately 45 MPH, she noticed that a pea-sized stone had struck the front windshield and caused a crack. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,999. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545366September 19, 2023
VISIBILITY/WIPER
I believe Subaru STILL has issues I've found when researching them before I bought my vehicle, about weak windshields. I purchased a new 2023 Subaru Forester Wilderness just a little over a week ago. I was driving to the dealership to drop off some papers, leaving plenty of room around me, and something small hit my windshield because I didn't see any object. My guess is a small pebble off from somewhere off the road? Instant chip that formed the start of a spiderweb crack. I've been driving for 28 years in multiple vehicles and have had small pebbles hit my windshield. I've had glass replacement twice, ever. I feel like my old 2010 Ford Focus could have taken that hit. I understand the complaints by other consumers and feel these windshields are fragile and unsafe. I had less than 400 miles on my car at the time of impact and was traveling 65 mph with plenty of distance around me. My windshield is scheduled to be replaced with sensor recalibration with just a little over a week of ownership. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540943August 26, 2023
EXTERIOR LIGHTING
The low beam headlights project a light field which has distracting dark spots within the field. When turning the car the dark spots move as the headlight field moves and appear to be an animal or unknown object in the field of vision. We asked the Subaru dealer for a different type of headlight. The dealer said Subaru has no other options for headlights. We were not told about this feature when we purchased the car. And we did not test drive the car at night. The dark spots are dangerously distracting as a driver is trained to alert when an object is in front of the car. If a driver swerves to avoid the object the object will remain in the field of vision as it is caused by the headlight. The dealer said it is a design feature so approaching vehicles are not facing a bright low beam. The dealer refused to take the car back and return our money. We would not have purchased this car if had we driven it at night and saw this distracting feature. Vehicle owners may become more or less accustomed to the light feature, but persons driving the car for the first time will think an object is in the road ahead of them as we did. When they turn to avoid the suspected unknown object drivers will turn into oncoming traffic or on to the shoulder of the road and whatever is on the shoulder (trees). The hazard is greater when the Steering Responsive Headlight feature is turned on. The dark spots move and converge back together as the car turns, confusing and distracting the driver. Subaru will do nothing to correct this feature on their own. Respectfully request NHTSA investigate this feature before drivers, or other persons on the road or on the shoulder are hurt or killed. Subaru needs to develop a fix and conduct a recall. We also found the jagged & stark delineation between lighted and dark fields to be confusing. The headlights don't gradually dim on the edges of light beam. Confirmation is at subaruoutback.org (2023 Outback headlight casting a shadow???)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533802July 22, 2023
EXTERIOR LIGHTING
No incident yet. Have LED projection lights which are supposed to prevent glare to oncoming drivers. Live in rural area where there is little lighting. Even on dim, lights apparently are too bright & other drivers flash their brights as if I have them on bright. Don't understand how this helps safety. The projection prevents me from seeing the top 2/3 of screen at night the dark cut off line allows me to see very little in front of me. I will try to upload photos. Have almost hit deer. Have to put on bright for visibility, but can't do this in traffic, obviously, because I don't want to blind them. Have been to Subaru in Kennesaw twice. All they say is they are reset to factory setting which is safest. I have let my insurance agent know this, in case there is an accident where this causes a collision or even road rage incidents where my dim lights are blinding other drivers. Please give me any advice to improve vision. Love safety features on car but will need to trade if no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530644July 6, 2023
VISIBILITY/WIPER
Cracked windshield. Full length. No apparent or known impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523158May 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Forward collision braking activated for no reason. No traffic in front or behind when activated. Steady speed of 35-40 mph when activated - conditions were clear and dry. No warning prior to incident, message appeared on dash during braking. Seat belts activated and car came to a complete and very abrupt stop. Thankfully no vehicle behind us or most likely would have been rear ended. Problem has not been reproduced as we will not drive the vehicle without disabling the Forward Collision feature on the car. Vehicle had less than 2500 miles on it when incident occurred. Vehicle has not been to the dealer for inspection yet but will have them check the Forward collision system at first oil change service unless requested sooner. Emailed Subaru customer service to notify them of the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522557May 17, 2023
VISIBILITY/WIPER
Near-immediate chip in the windshield my first time taking this vehicle on the interstate about 50 miles into a 800 mile weekend road trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522191May 16, 2023
ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SOFTWARE, STRUCTURE:INTERIOR PANELS:DASHBOARD
2023 Subaru Forester, consumer is concerned that the Blind Spot Monitoring System and Dashboard Display are safety hazards and what changes can be made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518701April 24, 2023
AIR BAGS, SEATS
I purchased a new Subaru Forester on February 3, 2023 from Cross Creek Subaru in Fayetteville NC. I noticed that the passenger air bag was off at times with my wife in the passenger seat. I made an appointment to have this fixed, The air bag was always on for her in my F150, Honda CRV and all the other cars we have owned. When I took it in they put some weights on the seat, hooked up to a computer and said that the seat was measuring the weight properly. The air bag was still on some time and off some time with no obvious reason for the difference. The dealer could not find any information as to what weight the air bag should be on. I made another appointment and took it back in on February 21st. They again tested the seat weight measurements and that was working. The had my wife sit on the seat and with her feet on the floor it measured her weight as 97 pounds but the air bag was still off. The service manager told me to contact Subaru of America (800-782-2783) about this problem. I talked to Heath (856-438-2434) about this problem. He called me back a few days later on a recorded line and told me that the air bag should be on when the weight measurements at the seat was from 78 to 80 pounds. My wife weighs 102 to 103. My daughter gave me a 12lb weighted blanket to put on the seat. Even with the extra weight the air bag is off at times. It happens like this. We will got to the grocery store and the air bag is on, and when we get in to come home the air bag is off. This is with my wife not having anything even a pocket book with her. One of the conditions either on or off is not safe, so this car is not safe for us to drive. The service manager Jay at Cross Creek Subaru told me on 3/22/2023 to tell Subaru of America that I wanted to return the car and that he did not know how to fix it. My case number at Subaru of America is 230221-1700488 and I have called and talked to America, Rommel, Linda, Yenisei, and finally Bernadine on 3/22/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515459April 4, 2023
STRUCTURE:BODY
Door garnish panel (Part Number 91112SJ570) came loose within about 2 weeks of delivery of the new vehicle. The date of the incident is uncertain as the missing part was discovered after the event. The missing part is not available as it was not clear when or where the part fell off the vehicle. The vehicle has been shown to a service centre at Subaru Serramonte who confirmed the part number of the missing part. No investigation was offered as the missing part was not available. No lamps, messages or symptoms alerted the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513387March 23, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2023 Subaru Forester. The contact stated while parking the vehicle, the brake pedal was depressed, but the vehicle accelerated unintendedly, and drove over a concrete curb and uphill toward a building. The contact quickly made a right turn, however, the fender and driver's side of the vehicle crashed into the edge of the building and scraped it. The vehicle then drove downhill through the grass and stopped on a sidewalk. The air bags did not deploy. The contact did not recall whether a warning light was illuminated. There were no injuries sustained. A police report was filed. The vehicle was towed to the dealer. The vehicle was not diagnosed nor repaired. The dealer informed the contact that it could take approximately two months for a Subaru engineer to diagnose the vehicle. The manufacturer was notified of the failure and informed the contact that they would follow up with her in two days. The failure mileage was approximately 547.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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