RIVIAN R1S Complaints (2023)

73 consumer complaints on file.

#11570453February 7, 2024
UNKNOWN OR OTHER
Horn is too weak and inaudible when there’s other noise around or if someone is listening to music in their car. Other vehicles don’t seem to hear the horn in case of emergencies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569231February 1, 2024
AIR BAGS
The passenger airbag does not consistently turn on or stay on with passengers in the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568926January 31, 2024
AIR BAGS, SEATS
The system does not turn on the airbags for driver or passenger under 140 pounds. This is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568813January 30, 2024
AIR BAGS
The passenger seat doesn’t recognize a passenger in the seat. Happpens all the time for my wife, who ways 120lbs… there are hundreds of folks who also have this problem with the Rivian passenger seat/driver seats. Huge safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562227December 28, 2023
AIR BAGS, SEATS
Intermittently does not register a passenger in the passenger seat (even with a seatbelt on and seat upright in a normal position) such that the airbags are turned off and climate controls are not activated. Passenger weighs more than 120 lbs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561935December 26, 2023
AIR BAGS, SEATS
A passenger of lighter weight will not trigger the passenger seat’s weight sensor, rendering the passenger side airbag disabled. The passenger must sit up perfectly straight and center their weight on the center of the seat for them to be properly detected. A service center visit claimed the seats are working as designed, but there is clearly an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561045December 20, 2023
AIR BAGS, SEATS, SEAT BELTS
Vehicle routinely (>90% of the time) fails to detect occupancy of front passenger seat resulting in disabled airbags and other related safety systems. Our particular vehicle experiences the issue with passengers ranging from 150-425lbs resulting in a significant safety concern. Searching online indicates this is a common issue and repair requests are routinely denied with claims that it is operating correctly. Others have been told it is due to posture or seating position…I’ve never had a vehicle whose safety features were disabled due to poor posture?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560954December 19, 2023
AIR BAGS, SEATS
Passenger seat does not detect my 5'4" 110lb wife, thus preventing the airbags from activating. This is the first car we've encountered with this problem. Is Rivian accounting for the fact that the weight occupancy sensor account for the weight of the legs placed on the floor? Please let us know if there will be a recall or a software update to address this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560396December 16, 2023
AIR BAGS
Passenger seat does not detect light to normal weight/BMI adult buckled in and disables the front passenger airbag. Vehicle service state it is working as intended. Therefore, for all intent and purposes the vehicle does not have passenger airbag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559589December 11, 2023
WHEELS, STEERING, LANE DEPARTURE: ASSIST
Low Tire Warning either failed or is defective. On Dec 11, 2023 my rear tire went flat (to 4 PSI) while driving on the freeway. I was driving for about 25 miles on the freeway when the Rivian R1S truck kept swerving left and right between the lane markers like the lane assist was malfunctioning. Another driver pulled up on the side of me and got my attention by honking their horn to let me know my tire was flat. At this point the rear passenger tire was dangerously low. There was no warning message on the dash that my tire was dangerously low. This could have resulted in a serious accident simply because I was not given proper warning about the tire pressure. I believe that the tire is defective, so had the truck towed to a tire shop to inspect and replace the tire. The truck is about 30 days old with 1,801 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559419December 11, 2023
UNKNOWN OR OTHER
The single horn on this vehicle is incredibly weak/not loud enough and has almost led to two separate incidents in my 3 months of ownership due to other drivers not being able to hear my horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558233December 3, 2023
UNKNOWN OR OTHER
The vehicle horn is not very loud and makes a low frequency noise that is not easily recognizable as a vehicle horn. The horn presents a safety risk to vehicle occupants, other vehicles and pedestrians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558104December 2, 2023
SEAT BELTS, FORWARD COLLISION AVOIDANCE: WARNINGS, VEHICLE SPEED CONTROL
I was headed straight but stopped so that I could move into a left turn lane. As I got into the left turn lane and was straightening up behind the person in front of me at almost a dead stop the R1S lunged forward and accelerated at a high rate of speed hitting the car in front of me (speed control issue already known on the R1T). The camera footage verifies it. No warning lights went off (forward collision avoidance, automatic emergency braking) that there was a car in front of me and to brake (normally if there is a car in front of you that close and the vehicle thinks there will be a collision the screen goes red and the letters BRAKE come up bold in black, the car will brake if it thinks you may hit something). Of course now all my side sensors don’t work. I am still waiting on diagnostics from Rivian. Additionally, my seatbelt didn’t lock throwing me forward. I have only had this SUV two months with 848 miles. The car in front of me had substantial damage. If anyone had been in her backseat especially a child they would have been injured. My safety was in danger with the seatbelt not locking. I am waiting on the diagnostics still from Rivian. Insurance is waiting on Rivian. There had been nothing like this prior to this incident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11555912November 19, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
I was at 44% state of charge and the ambient temp was around 65 F. While taking a turn at an intersection, the vehicle reduced regenerative braking(regen bar on the vehicle was greyed out) had I had quickly break as the car started to coast. This only lasted for 8-10 secs and the vehicle had regular regen breaking. Rivian don’t have blended braking, so if that had happened in different situations that needed much faster reaction time I would be in trouble. Issue 1: vehicle randomly decided to go into reduced regen for a brief period even at ideal conditions for regen( low SoC and normal temp, vehicle drive only for 5 mins) Issue 2: There is no blended braking to compensate for this in such situation, putting the driver/passengers at risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555741November 17, 2023
AIR BAGS
The front Passenger seat intermittently disables the Passenger Air Bag System, depending on the movement of the passenger. For example, my girlfriend was sitting in the seat, with her legs crossed. When she is in this position, the system disables. If she shifts her weight around, the system reenables. This is repeatable, with numerous members of my family. I had the vehicle in service, and they were not able to reproduce the issue (No trouble found). As soon as I got my daughter, in the care ,the issue presented itself once again. My daughter is 108 lbs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555106November 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
OTA update 2023.42 failed to install and left car without working screens, the only way to really manage the vehicle's settings. No formal communication until mid-afternoon next day, approximately 16+ hours after problem became known. Rivian stating vehicle can be driven without speedometer and working systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555051November 14, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Rivian pushed a software update to owners on the evening of 11/13/2023. This update made the driver information and infotainment screens non-functional and also disabled all driver saftey aids and any ability to turn exterior lights or windshield wipers off or on. As of 11:24 am CST on 11/14/2023, owners have still not been officially notified or provided any status updates aside from a reddit post by Rivian's VP of software development [XXX] ). Rivian has no estimated time to have a solution in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555040November 14, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Software update rolled out version 2023.42.0 and now the vehicle screen is black and HVAC does not work. It is unclear if any safety or airbag systems are operational. Cameras not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555021November 14, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Rivian released a software update that bricked my vehicle. It is drivable but the infotainment screen and safety features are inaccessible. It is unclear what features work and which ones do not. Rivian has only released limited information on Reddit, and there has been no other formal communication to impacted owners. Customer service said it was aware and that the team was working on a resolution, but this is a major red flag and should be investigated. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553554November 4, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Stopped at McDonalds drive through waiting to order with my foot on the brake and the vehicle lunged forward rearending the car stopped 5 feet in front of me ordering. I was trying to brake but it kept pushing the car in front of me then careened to the right hitting a sign and a parked car. I kept pumping the brakes and I thought it was going to run into a building when the vehicle finally stopped about 30 feet from the 2nd parked car it struck. Apparently it was "sudden unintended acceleration" and I've been reading on-line this has happened to many people including Actor Alan Ruck (see article). Rivian has not been responsive to us. Crash involving ‘Ferris Bueller,’ ‘Succession’ actor Alan Ruck was not a crime: LAPD by: Marc SternfieldPosted: Nov 2, 2023 / 03:22 PM PDT No charges will be filed as a result of the multi-car crash in Hollywood involving “Ferris Bueller” and “Succession” actor Alan Ruck, Los Angeles Police told KTLA on Thursday. The collision happened around 9 p.m. on Halloween night at the busy intersection of La Brea Avenue and Hollywood Boulevard. In two surveillance videos obtained by KTLA, Ruck’s Rivian electric pickup truck is seen stopped behind another car at a red light as pedestrians cross in the crosswalk. For reasons still unclear, the truck suddenly lunges forward and rear-ends the other car, and then careens across lanes of traffic, hitting another vehicle before crashing through the wall of Raffallo’s Pizza. At least one person is hospitalized after a three-vehicle collision sent a truck crashing through a pizza shop in Hollywood on Oct. ... Actor Alan Ruck is seen at the crash scene. Tim Ratcliff, who owns several adjacent restaurants, rushed to help the actor who he says was more concerned about the safety of the people he hit than his own wellbeing. “I asked him, ‘Are you okay? And the first thing out of his mouth was, ‘Is everyone [else] okay? I think I hit someone. Is he okay?’,” Ratcliff told KTLA.A 32-year-old man from one of th
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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