Porsche Cayenne Complaints (2015)

15 consumer complaints on file.

#11767912September 29, 2026
ELECTRICAL SYSTEM
Shortly after taking delivery of this Porsche Approved Certified Pre-Owned vehicle (purchased April 25, 2022, from Porsche Nashua, Nashua, NH), the backup/parking sensors failed to sound. While reversing at home, I waited for the audible warning beep that never came and slowly backed into my own parked 2017 Porsche 911. The Cayenne's door was dented; the 911 was undamaged. A functioning parking sensor system would have warned me and prevented this collision. The vehicle had passed the Porsche Approved CPO multi-point inspection, which is supposed to cover these safety systems. I consider this a safety-related defect in a certified vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11664131May 31, 2025
AIR BAGS
Air bag light on occupant not detected code, just like Porsche Mecan campaign AMA2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629837December 10, 2024
EXTERIOR LIGHTING
June 7-8, 2024 driving in rain, the #17- 25 amp headlight fuse blew, leaving my family and me stranded without headlights in the dark on I-70 highway. When headlights quit during this drive and it became Very Very dangerous! After getting the 2015 Cayenne home, I inspected both headlights. Driver's side headlight had a lot of moisture on the inside of lens. The passenger side headlight had about 1 cup of water inside headlight. Reading about Porsche Cayenne headlights leaking online, this issue should be a recall. I am going to take to dealership have them work on unrelated recall. I will ask them to inspect Cayenne. I can not drive this vehicle during inclimate weather or at night for an emergency or otherwise. I have been really busy at work and personally to take 60 miles to dealership. I have another vehicle I have been driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595610June 20, 2024
UNKNOWN OR OTHER
Dealership is selling vehicle without disclosing recall information or correcting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579292March 25, 2024
EXTERIOR LIGHTING
When I start the vehicle I get an error message that the rear lights are not working properly, but they are functioning well. This message is random and it can show up at anytime. I have contacted Porsche about this and they said that this is due to a faulty part that can be replaced, but requires 5000 USD. This problem was there when the vehicle was under warranty, but they never pursued or investigated it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572810February 19, 2024
EXTERIOR LIGHTING
Headlight not working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431928September 7, 2021
ELECTRICAL SYSTEM
On August 21 2021, I was out shopping. When I went out to return home, the car would not start. I could not jump start it or anything. I had it towed to the dealer. I found out from Porsche and dealership that my car was disabled by Porsche Connect. I do not have this service or pay for it. On Friday Sept 3, I was informed by Porsche customer service that it disabled my car because the original owner (in 2015) changed their phone number. So Porsche assumed stolen and shut down. I did not authorize this, I did not sign up for this service. They will not fix the car because they say it is out of warranty. Because I do not know the code to turn the car back on, they want to replace parts and say I have to get the Porsche Connect App. This is a known issue at Porsche because the dealer found a TSB on it. They are not taking responsibility for shutting down the car with out my permission. This is a safety issue depending on where I could have been.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430182August 23, 2021
ENGINE
After the emissions recall was performed the vehicle has an issue that when turning a corner the engine will not produce any power and will not shift down in order to get the car to accelerate. You get no response from the throttle pedal unless you depress it fully to the floor and then the car will jerk and accelerate uncontrollably. This creates an unsafe condition when trying to pull out into traffic. I have almost been in an accident multiple times because of this with oncoming cars and with cars following me as they are trying to merge also and my vehicle will not accelerate. I have driven a vehicle identical to mine that has not had the emissions recall performed and it does not have this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420884June 14, 2021
ELECTRICAL SYSTEM:PROPULSION SYSTEM: CABLES:FASTENER/CONNECTOR
The 2015 Porsche Cayenne e-Hybrid has a charging port for charging the electric drive battery. The electric plug does not disconnect from the vehicle. Based on the OBD-II software used for diagnosis Error Code - P0D9400 Error Description - High-voltage charger - charging-plug lock fault (00A93D)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162255December 18, 2018
POWER TRAIN
MY PORSCHE CAYENNE DIESEL HAS HAD THE PORSCHE DIESEL EMISSIONS SETTLEMENT PROGRAM "FIX" COMPLETED. SINCE THE "FIX" THE VEHICLE HAS BECOME DANGEROUS TO DRIVE IN CERTAIN SITUATIONS. WHEN MERGING, TURNING A SLOW SPEED CORNER OR ROLLING THROUGH A YIELD SIGN THERE IS A SIGNIFICANT LAG/DELAY FROM THE TIME THE THROTTLE INPUT HAPPENS AND A RESPONSE FROM THE MOTOR. THIS DELAY HAS BEEN AS LONG AS 2 SECONDS LEADING TO NUMEROUS NEAR MISSES. PORSCHE HAS INSISTED THE VEHICLE IS FINE AND REFUSES TO DO ANYTHING ABOUT IT. ON MAR 16, 2018, AT 04:28 PM, "(XXXX)(PCNA, CR_EXT)" <(XXXX)@PORSCHE.US> WROTE: GOOD AFTERNOON MR. (X), I AM SORRY TO LEARN OF YOUR DISSATISFACTION WITH YOUR VEHICLE. IN ACCORDANCE WITH THE EPA/CARB APPROVED EMISSIONS MODIFICATION, THE SHIFTING BEHAVIOR HAS BEEN ADJUSTED. ADDITIONALLY, THE ENHANCED AUTOMATIC ENGINE BRAKING FEATURE HAS BEEN REMOVED. WHEN YOU EXPERIENCE THE REDUCTION IN MPG NOTED BELOW, ARE YOU TOWING AT THAT TIME? BEST REGARDS, [XXX] CUSTOMER COMMITMENT SENIOR SPECIALIST US CENTRAL REGION AND CANADA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151396November 14, 2018
FUEL/PROPULSION SYSTEM
AFTER LEAVING THE DEALERSHIP FROM RE-CALL REPAIRS, OUR CAR SHUT OFF ON US IN THE BUSY 5:00 PM AUSTIN TRAFFIC. IT WAS SCARY & DANGEROUS. PORSCHE EMPLOYEES STEVE & AMY HELPED US WITH TOWING TO THE DEALERSHIP AND PROVIDED A LOANER VEHICLE FOR MY HUSBAND & I TO TRAVEL BACK TO VICTORIA COUNTY WHILE OUR CAR GET SERVICED. I REACHED OUT TO ARIELLE VAUGHN, CUSTOMER EXPERIENCE MANAGER, BUT I STILL DON'T KNOW WHAT WENT WRONG OR WHAT IS GOING ON WITH OUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105297July 3, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
PORSCHE CARS NORTH AMERICA AS PART OF THE EPA/CARB SETTLEMENT MODIFIED THE 2015 CAYENNE IN A MANNER TO COMPLY WITH THE ORIGINAL EMISSIONS REQUIREMENTS. THE MODIFICATION HAS SIGNIFICANTLY AFFECTED PERFORMANCE I SUCH A WAY THAT THE VEHICLE IS NOW DANGEROUS IN CERTAIN SITUATIONS. WHEN MERGING ONTO HIGHWAYS OR ATTEMPTING TO OVERTAKE THERE IS A SIGNIFICANT LACK OF RESPONSE TO THROTTLE INPUT LEADING TO NEAR MISSES BY OTHER VEHICLES. THIS HAS BECOME MORE PRONOUNCED AS THE MODIFICATIONS HAVE HAD TIME TO ADAPT OVER TIME. PORSCHE HAS CONTINUED TO DENY AN ISSUE AND STATES THE VEHICLE IS OPERATING AS DESIGNED AFTER THE MODIFICATION. THIS SUMS UP OUR EXPERIENCE WITH THIS VEHICLE, IT IS TO THE POINT THAT IT IS UNSAFE AND DANGEROUS TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100161June 6, 2018
ENGINE, POWER TRAIN
PORSCHE CARS NORTH AMERICA AS PART OF THE EPA/CARB SETTLEMENT MODIFIED THE 2015 CAYENNE IN A MANNER TO COMPLY WITH THE ORIGINAL EMISSIONS REQUIREMENTS. THE MODIFICATION HAS SIGNIFICANTLY AFFECTED PERFORMANCE I SUCH A WAY THAT THE VEHICLE IS NOW DANGEROUS IN CERTAIN SITUATIONS. WHEN MERGING ONTO HIGHWAYS OR ATTEMPTING TO OVERTAKE THERE IS A SIGNIFICANT LACK OF RESPONSE TO THROTTLE INPUT LEADING TO NEAR MISSES BY OTHER VEHICLES. THIS HAS BECOME MORE PRONOUNCED AS THE MODIFICATIONS HAVE HAD TIME TO ADAPT OVER TIME. PORSCHE HAS CONTINUED TO DENY AN ISSUE AND STATES THE VEHICLE IS OPERATING AS DESIGNED AFTER THE MODIFICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061979January 10, 2018
VISIBILITY/WIPER
PANORAMIC GLASS ROOF SPONTANEOUSLY EXPLODED. WAS DRIVING ALONG A FAIRLY QUIET FREEWAY (BIG DISTANCE TO CAR IN FRONT AND NO CARS IN NEIGHBOURING LANE). ALL OF A SUDDEN LARGE BANG AND GLASS FELL DOWN ON THE 3 PASSENGERS IN THE BACK. MANY SMALL PIECES AND A FEW LARGE PIECES. PASSENGERS WERE CUT, BLOOD VISIBLE. KEPT FINDING GLASS IN OUR CLOTHES' POCKETS FEW DAYS FOLLOWING. EVEN AFTER REPAIR, FOUND A PIECE OF GLASS BY THE WINDOW THIS MORNING. FORTUNATELY LITTLE GLASS FEEL IN THE FRONT AND I WAS ABLE TO SAFELY PULL OVER A SPEAK TO PORSCHE. THEY TOLD ME IT WILL NEED TO COME INTO THE SHOP AND THEY WILL FIGURE OUT WHAT WENT WRONG. DESPITE BEING TOLD THIS WOULD BE COVERED UNDER WARRANTY ON THE PHONE (I ASKED MULTIPLE TIMES AND EVERYONE IN THE CAR KEPT TELLING ME TO), WHEN I WENT TO PICK UP THE CAR I WAS HIT WITH A BILL FOR PARTS AND LABOUR, RENTAL INSURANCE (THEY DID COVER THE BASE RENTAL PRICE). ALSO THEY ARE NOT SURE WHAT WENT WRONG, THEY SAY A ROCK HIT IT, BUT NONE OF US ARE ENTIRELY CONVINCED BY THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785738October 23, 2015
STRUCTURE:BODY
BOUGHT 2015 PORSCHE CAYENNE DIESEL SUV FROM PORSCHE OF NASHUA (NH) ON 10-8-2015. ON 10-19-2015 AT ODOMETER READING 921 MILES, TAILGATE OPENED WHILE DRIVING, SPILLING CONTENTS ONTO ROADWAY, OTHERS RAN OVER CONTENTS INCLUDING DIESEL FUEL COLD TEMPERATURE TREATMENT + FILLED 20 LB. CAPACITY PROPANE TANK, CHAINSAW. VERMONT STATE POLICE CASE 15B203588 INVESTIGATED THE INCIDENT. LOCATION WAS DERBY, VT AT INTERSECTION OF ROUTE 5 & COMMERCE WAY (PRIVATE ROAD). MANY CARS RAN OVER THE CONTENTS, EYEWITNESSES INCLUDED A MOTEL MANAGER WHO TOOK A CELL PHONE PHOTO OF A LATE MODEL CHEV. IMPALA WITH VT PLATES WHICH HAD CAPTURED A WRAPPED CHAINSAW WHICH WAS JAMMED AND DRAGGED UNDER CHEVROLET'S ENGINE AND FRONT BUMPER REGION. THE LP TANK FILLED WITH PROPANE WAS TAKEN BY A MOTORIST. LATER THAT EVENING, AFTER DARK, THE TAILGATE OPENED AGAIN, SPILLING CONTENTS ONTO LINDSAY AVENUE AND DARLING HILL RD. IN DERBY VERMONT. A US BORDER PATROL SUV CAME UPON THE SCENE AND CALLED VT STATE POLICE. THE BORDER PATROL DRIVER TRAVELLED DOWN LINDSAY RD. TO SEE THE EXTENT OF THE ITEMS AND RETURNED REPORTING ITEMS WERE ON THE ROAD FOR APPROXIMATELY 1/4 MILE TO WHERE IT TURNS ONTO ORRWOOD DRIVE. PHONE CALLS TO PORSCHE SELLING DEALER & PORSCHE OF AMERICA RESULTED IN DENIALS THAT ANY OTHER MALFUNCTIONS OF THIS NATURE TOOK PLACE WITH OTHER 2015 PORSCHE CAYENNE OWNERS. THERE WERE OTHER ELECTRICAL FAULTS THAT WERE ALSO TAKING PLACE THAT DAY INCLUDING FALSE WARNING OF DEFLATED TIRE, A WARNING THAT THE RIGHT REAR TAILLIGHT WAS DEFECTIVE, AND NUMEROUS NAVIGATION FUNCTIONALITY FAULTS EXISTED. WHEN RETIRING FOR THE EVENING, 6-8 DASHBOARD LIGHTS DID NOT TURN OFF, WHICH WAS NOT NORMAL, DESPITE THE KEY BEING OFF AND OUT, AND THE HEADLIGHT SWITCH TURNED OFF. THEY LATER SELF-EXTINGUISHED WITHIN 5 MINUTES. DEALER INVITED ME TO DRIVE 4 HOURS SOUTH TO BRING THE VEHICLE IN FOR EXAMINAATION AND POSSIBLE CORRECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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