Mercury Milan Complaints (2011)

192 consumer complaints on file.

#11772612October 21, 2026
STEERING
I was driving approximately 35 mph when a chime sounded and the DIC flashed "Service Advancetrak" and "service power steering NOW" I immediately parked the vehicle and called for roadside assistance and had it towed. Upon placing the service request with AAA I was informed that my vehicle was subject to an active recall involving the electric steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759666August 26, 2026
POWER TRAIN, STEERING
While driving, the ABS, traction control and power steering lights came on. I was coming off the highway and I lost power steering!!! I almost wrecked into the guard rail coming off the exit!!! I got to the light at the bottom of the exit and I had no power steering. I pulled over immediately and called for a tow. I took it to my mechanic and he said the rack and pinion is bad. We looked it up and there are a ton of people with the same year/make/model as me that are getting tier cars fixed under recall. They wont pay for mine because my vin isnt in this campaign. They said take it to Ford for ANOTHER diagnosis just to tell me they will let me know if my car gets added!! Im not paying for another diagnosis when I have one already!! This is a serious safety issue and they arent fixing their product!!! I JUST bought it and its costing me almost $1800 for a repair!!! There was no indications it was bad or I wouldnt have bought it! Ford needs to stand by all of their cars, and get my vin added to the recall and pay for their crappy/shoddy parts!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754953August 5, 2026
FUEL/PROPULSION SYSTEM
Gas tank leak, fuel fumes. Part of safety recall for fuel pressure regulator causing fuel tank rupture!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754479August 3, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Mercury Milan. The contact stated there was an abnormal fuel odor coming from the vehicle and there was fuel underneath the vehicle. The contact researched and became aware of NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was made aware of the issue and confirmed that the VIN was not under recall. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750411July 14, 2026
STEERING
On XXX My 2011 Milan, experienced a total loss of steering assist. Am original owner & have original invoice from former dealer (Vista Ford )dated XXX, Invoice #XXX shows the dealer only did a software patch under 15N01 because there were no error codes at the time. My physical defective steering gear was never replaced, and now suffers a total mechanical electrical failure. The manufacturers software recall patch failed to prevent the component from failing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743808June 12, 2026
STEERING
The contact owns a 2011 Mercury Milan. The contact stated while driving at an undisclosed speed, the electronic power steering failure warning light illuminated. Additionally, the steering wheel failed to turn in the intended direction. The contact's family member attached the ODS monitor to the vehicle, and fault codes: C1277 (Steering Wheel Angle Sensor), UL3000 (Power Steering Control Modular) and several other failure codes associated with the electronic power steering were retrieved. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,430.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722674March 7, 2026
ELECTRICAL SYSTEM, STEERING, POWER TRAIN
1) The electric power steering system failed. The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working, making the steering extremely stiff. The vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. The vehicle is still in my possession and available for inspection upon request. 2) When the power steering assist failed, the steering wheel became extremely difficult to turn, which made the vehicle harder to control. This created a safety risk when attempting to turn or maneuver the vehicle in traffic or parking areas. Additionally, the inability to use reverse gear could create a hazardous situation if the driver cannot back out of traffic, parking spaces, or other areas. 3) The problem has not yet been inspected or confirmed by a dealership or independent service center. 4) No, the vehicle has not been inspected by the manufacturer, police, insurance representatives, or other parties. 5) The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working. The problem appeared suddenly when the vehicle was started. The steering immediately became extremely stiff, and the warning message appeared at that time. This failure created a serious safety hazard because the steering assist stopped working without warning, making the vehicle extremely difficult to control. A sudden loss of steering assist can increase the risk of a crash, especially when turning, parking, or driving in traffic. I am concerned that other drivers could experience the same sudden steering failure. The vehicle displayed the message “Service Power Steering Now,” and the steering immediately became extremely stiff. The vehicle is currently undriveable in reverse and difficult to steer safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696096October 28, 2025
STEERING
on 10/27/25 my son was driving car (2011 Mercury Milan) and light came on dash and car suddenly lost all power steering. Luckily car was able to be driven to side of the road when steering went out. I went to the Ford recalls website and it indicated "Epas steering efforts" was on the website as requiring free service. This recall is specifically for loss of power steering in car. Electronic Power Assisted Steering (EPAS) systems provide variable steering assistance but can experience issues leading to increased steering effort and loss of control. Upon checking with dealer, this was to be fixed under safety recall bulletin 15S18. This was initially repaired in 2015 under that recall bulletin. This did not fix the issue as the car requires a power steering gear replacement for same issue. Warranties on this recall are not being honored and this is deceptive as the final repair did not correct the problem. Federal law dicates warrenties do not expire on safety recalls. Upon checking the ford recall website, Ford is now indicating it can be fixed under a "Customer Satisfaction Program" to cover the original safety recall which has already expired. Now I am faced with almost a $3k repair on a safety recall which was never fixed and not being honored by Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675692July 23, 2025
EXTERIOR LIGHTING
Passenger side brake light assembly failed June 2025. I found it our at an oil change inspection. Ford discontinued manufacturing this LED brake light assembly, so it is difficult to replace this safety critical part. The part number is 9N7Z 13404 A.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662594May 22, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Mercury Milan. The contact stated that while the vehicle was at the dealer for servicing, the contact was informed that the electronic brake control module had failed. The contact was informed that the electronic brake control module needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure, but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646548March 5, 2025
STEERING
My car was recalled for the steering control module issue in 2016, Recall 15S18 and 15N01. Brought it into my Ford dealer in 2016 and Ford declined to fix the steering control module repair. In 2016, car was well within the 10 year window and mileage restriction. Now, my car still is under 150K miles, is at 124,000. The power steering stopped working last week. The error message on dashboard states, power steering control error. Brought it into shop and mechanic diagnosed it as error with power steering control module and loss of power steering assist. Mechanic advised me to return to Ford as this problem was under recall 15V34. Ford refuses to repair my car as it is past the 10 year warranty window. If Ford would not have denied this repair in 2016, my car power steering control module would not have failed last week. Now my car is unsafe to drive. Ford should have fixed my car and now it is undrivable. They know that 2011 Mercury Milans have this issue and have abdicated responsibility for the safety of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645325February 27, 2025
STEERING
The contact owns a 2011 Mercury Milan. The contact stated while driving at various speeds, the power steering assist intermittently failed to operate as needed. The contact stated that the "Service Power Steering Now" message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was then taken to the dealer and the contact was informed that the vehicle was not under recall or warranty. The contact was provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637194January 20, 2025
STEERING
Steering went out on vehicle, very difficult to steer. Got it to the dealership, they say it is not in the recall. The power steering assist fault light came on and service advance trac. Is costing almost $1500 to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629029December 5, 2024
WHEELS, AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I've been reading on all these recalls for my car and only one recall was fix which was when I took care of it but these past recalls on my car, and some of the recalls match up to the way my car is acting like and I bought this car used and I am concerned about the recalls and not being fix I would like to get my car checked for the past recalls on it bc I don't want to drive a car that has recalls that's not been fix and I do not want to put my life or anyone else in danger
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612496September 4, 2024
STEERING
The contact owns a 2011 Mercury Milan. The contact stated while driving at various speeds, the vehicle experienced a loss of power steering functionality. A message indicating power steering failure was displayed. The vehicle was taken to several independent mechanics, where it was determined that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was then taken to the dealer, where the contact was informed that the repair of Ford Campaign Number: 15N01 could not be completed due to the vehicle's mileage. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578411March 20, 2024
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2011 Mercury Milan. The contact stated while driving 70 MPH, the steering wheel locked. The power steering assist warning light was illuminated, and the message "Service Advance Track" was displayed. The vehicle was driven to the contact's residence. The vehicle was not diagnosed or repaired. No further information was provided. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566259January 18, 2024
STEERING
The contact owns a 2011 Mercury Milan. The contact stated while starting the vehicle, the steering wheel was difficult to turn. The failure was more evident during the cold weather. The Service Power Steering warning light was illuminated. The vehicle was not taken to the local dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 260,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565329January 13, 2024
STEERING
Power steering service light came on, and the power steering on vehicle was impaired and almost impossible to turn the wheel while operating the vehicle .,after contacting Ford dealership, a recall is listed on that year of this make and model, but the Vin number is not included in the recall for maintenance repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562701December 30, 2023
STEERING
The first symptom was the steering wheels failure to return to center after going around a corner. That went on for about 3 weeks before the Service Advance Trac warning came on. The vehicle started to have a terrible noise when turning the wheel which can only be described as the sound of bones breaking. The sound is increasing louder at slow speeds. Then the Advance Trac System Failure message came on, and the vehicle lost all power steering assist. When turning a corner the steering wheel almost gets stuck at the 2,3,4,5 positions. There was a massive Ford recall for this make and model with the exact same failed part, but for some reason Ford decided to not include my vehicle in this recall, despite it having the failure. This is a very expensive repair, and at this point in the vehicles life basically renders it a total loss. This should be remedied by Ford for all vehicles with this part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560914December 19, 2023
STEERING
The contact owns a 2011 Mercury Milan. The contact stated that the vehicle had been experiencing power steering failure. The contact stated while reversing out of the driveway and attempting to make a turn, the vehicle lost power steering functionality. The messages "Power Steering Assist Fault" and "Service Advancetrac" were displayed. The contact stated that she was unable to turn the steering wheel. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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