Mazda CX-50 Complaints

139 consumer complaints on file.

#11616168September 24, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
The Collision Avoidance System did not activate, to avoid a front-end collision. The vehicle in front of me stopped, making a right-hand turn onto another road. I moved forward, not seeing him stop. My car rear-ended the vehicle in front of me, with no warning or activation from my system.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11615873September 22, 2024
SERVICE BRAKES
I was hearing squealing, as if the brake pads were worn. Called the dealer to ask about parts, was asked to bring it in as it seems too soon for brakes. Upon inspection I was told my rear brakes are worn out at 22k highway miles, and will need rotors too. I asked how this is possible and for a manager whom then stated I could do just the pads. Still no explanation on how, but won't be covered on the warranty. I left without doing the repair because I wanted another mechanic to look at this since you can only get the rear pads from Mazda, so it's expensive. I do need this done and I believe there is a problem with the brake system or the electronic brake you hear engage Everytime you shut the car off. There are also several others complaining about this on Reddit, Google and YouTube, but Mazda seems to be looking the other way in it. I can say this is my 12th Mazda and I have never had one that has needed brakes before 60-70,000 miles and that was with city driving. There is clearly an issue and I'm not the only one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613144September 6, 2024
VISIBILITY/WIPER
While driving on a highway, a small pebble impact caused a windshield star on a Mazda vehicle. Within hours, this star developed into a full crack from the left driver A-pillar to the center of the windshield without any further impact. A few days later, two more pebble impacts on a 50-55 MPH roadway immediately caused another vertical crack from behind the windshield mirror mounting area straight downward. The windshield, a critical safety component, appears to be failing under minimal impact, potentially compromising the structural integrity of the vehicle and putting occupant safety at risk. This could lead to reduced visibility, increased risk of injury in the event of an accident, and potential for the windshield to fail completely while driving. The manufacturer (Mazda) was contacted and initially issued a warranty claim number, recommending the windshield be replaced and retained for inspection. However, after replacement, Mazda declined to inspect the glass, citing inability to examine it before replacement, despite their initial instructions. The vehicle owner reports no prior warning lamps, messages, or symptoms before the failures occurred. The owner also notes that they have extensive driving experience with multiple vehicles over 40 years and have never experienced such windshield fragility, suggesting a potential systemic issue with Mazda windshields. Similar experiences have been reported by other Mazda owners on message boards, indicating a possible widespread issue with Mazda windshield integrity. The manufacturer's reluctance to investigate this potential safety concern, despite initial assurances, raises questions about their commitment to addressing this issue. This complaint is filed to bring attention to what appears to be a safety concern regarding the integrity of Mazda windshields and their ability to withstand normal driving conditions and minor impacts without catastrophic failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611951August 31, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Emergency braking activated with no obvious scenario that would engage it. On different occasion, emergency braking activated in stop and go traffic, causing extreme deceleration resulting in engine stalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608460August 14, 2024
STEERING
The contact owns a 2024 Mazda CX-50. The contact stated while driving at an undisclosed speed, the steering wheel detached from the steering column. The vehicle was taken to the dealer where it was diagnosed with a stripped steering column bolt. The contact stated that the bolt was torqued back onto the steering column; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic. The contact stated that the vehicle was purchased in January 2024. The contact stated that the failure began shortly after the vehicle was purchased. The contact stated that the vehicle had been taken to the dealer seven times due to the steering failure. The contact stated that the vehicle was scheduled to be taken to another dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607135August 7, 2024
STEERING, SUSPENSION, UNKNOWN OR OTHER
Vehicle steering failed and caused the vehicle to go in opposite direction than intended, ended up almost hitting a streetlamp due to this. Issue had happened before and ended up on opposite side of traffic but had attributed it to loss of traction and wet weather at the time, but likely related to this. reported to dealer and they were unable to recreate or find any issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603315July 19, 2024
STRUCTURE:BODY
Window shattered while idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599854July 7, 2024
ELECTRICAL SYSTEM, ENGINE, LANE DEPARTURE: ASSIST
Automatic transmission failure, engine malfunction, safety driver function. My car will not accelerate, or move out of 1,2,3 gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597838June 30, 2024
UNKNOWN OR OTHER
I rinsed off the car yesterday and a day later I noticed water spots/lines in the inside of the trunk area. I wiped them down but we have another cx 50 and when I checked that one out of curiosity it has the same leaking area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597837June 30, 2024
UNKNOWN OR OTHER
I rinsed off the car yesterday and a day later I noticed water spots/lines in the inside of the trunk area. I wiped them down but we have another cx 50 and when I checked that one out of curiosity it has the same leaking area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592215June 3, 2024
SERVICE BRAKES
Vehicle was purchase new, experienced safety concerns front brakes driver and passenger leaking brake fluid near brake calipers no warning lights. Fluid in the reservoir got pretty low. Pending case with Mazda USA. Local dealer stated over the phone was not covered because out of warranty 47,000 miles 2023 CX-50 Turbo mostly highway miles this vehicle was purchased as daily driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591679May 31, 2024
STRUCTURE:BODY
Water leaking to right rear cargo area after rain that makes the roof trim wet, the cargo floor and spare tire compartment flooded. The water seems to flow out from seat belt opening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591678May 31, 2024
UNKNOWN OR OTHER
Leaking water in the rear right/left sides from the roof when raining resulting in mold growth inside the roof and hidden areas of the roof / car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591668May 31, 2024
UNKNOWN OR OTHER
Rain water leaking into interior body of vehicle. Water pools up between the headliner and interior body of vehicle. Mold starts to form on headliner fabric and in unseen places on the interior. Safety concern is mold. Living in warm humid tropical climates is asking for serious issues. Symptoms of mold: itching, coughing, wheezing, difficulty breathing, headache, and fatigue. A simple google search shows many owners coming forward online about the same issue happening in the exact location of each Mazda CX50. It’s too specific to ignore. This is being reproduced by dealerships and in other vehicles daily. (Look online, Reddit, Mazda forums.) The warning signs have been mold growing on fabric and water inside vehicle after rain. This is happening to 100s of CX50s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588107May 10, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Two things here. One is when using adaptive cruise control; when there is a car in front that is going slower than your speed your car will slow down. But when it goes out of the way the car will just rev up as much as it can and just catch up to speed. My Camry before this had two options of speeding up; one slower than the other so it saves the transmission. Also, my engine would randomly be at higher rpm’s than usual when at park. It would idle higher than go lower than back and forth. I’ve experienced it during cruise control when randomly my engine would be revving up and down; car being a little jerky. I’ve read online that Mazda is known for transmission issues with also their transmission sensors. Something needs to be done ASAP and fix the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583205April 15, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This feature is only able to be turned off by going through 3 or 4 submenus in settings. This is extremely distracting while driving at highway speeds and poses a safety risk. This change does not persist every time you restart the car like other safety features such as lane keep assist. This leads to needing to then navigate through multiple menus while driving if you forget to turn it off every time you start your vehicle if you prefer not to use this feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574292February 27, 2024
STEERING
The contact owns a 2023 Mazda CX-50. The contact stated that while in a parking lot, the steering wheel was moving to the left and the right. The contact stated that the wheel was wobbling. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the steering wheel bolt was loosened. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 75,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572935February 20, 2024
STRUCTURE:BODY
Keyless Entry: I have had this vehicle for about 6 months and over that time, more than 3 separate times the keyless entry hasn't unlocked. It may take 2 - 3 tries. It has never failed to eventually unlock. I don't know that it ever failed to lock because approaching the car it would have already been unlocked. I don't always hear it actuate. Auto-lock: I assume the same proximity system that is supposed to detect the keyless fob inside/outside at a distance - could be responsible for failure to auto-lock upon leaving the vehicle. Dependably securing vehicles is a major security problem is some areas and that is a major impetus behind keeping cars locked/and unlocking only as the driver approaches. Imagine being in a desolate parking garage late at night and the door chooses that particular moment to fail to cooperate. Or, if a driver trusts the auto-lock to work and it doesn't. App: In fairness, Mazda does have the MyMazda app that will eventually report to a phone that the car detects that it is unlocked. It seems unreliable. Currently the app has a "star rating" of about 1:10 3 or fewer for various issues. You can't make everyone nor every device cooperate - and to a degree, I can't say that's the problem. I would expect something wrong with the fob or proximity detection system. Just as likely, the door lock actuator has issues. Summary of Problem: Maybe about as many times, the app informs me the car is unlocked when it should have auto-locked. So is it a keyless, app or door actuator problem? Or, a combination? And, it works MOST of the time. I eventually asked myself if I would want someone's wife or kids out there and door locks fail at a critical moment. I must say, I haven't reported it formally because of the intermittent nature and the fact I have an issue with Mazda that has existed from the beginning. Major body parts are poorly fit and beyond contestation. If Mazda ignores that constant issue, an intermittent problem is likely to be as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567061January 22, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
The key light went on without me knowing what it was. Brakes are taking a while to engage. The acc stoped my car while driving in traffic almost caused an accident. Don’t know if this matters but phone charger does not stay connected with cover or not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566562January 19, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
If any liquid or debris material enters the console cover area where many controls for the car are located, the “command switch” (as described by the Mazda dealer) underneath is destroyed. Many items are affected as noted above (some of which I could not check off). They have not responded as to whether some type of shield or even tape could be used to prevent this fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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