Mazda CX-50 Complaints

139 consumer complaints on file.

#11659731May 8, 2025
SERVICE BRAKES
The stock manufacturer brakes on this vehicle have been known for issues. There is a open recall on some models but according to records my vehicle does not fall under the listed VIN numbers associated with the recall. Although my vehicle experiences the same concerns the recall list stats. The brakes seem to intermittently have trouble slowing the car down while ascending slopes and coming to a immediate stop. Often you are forced to use excessive force on the pedal and it still does not come to a complete stop.With the amount of forced iv had to use in the past the brakes should lock up and and create a slide but iv never experienced it. If im am not careful and maintain all attention to what its front of me i fear i will create a accident some day. To often in stop and go traffic or abrupt braking situations i have not been able to assure the vehical will stop . This causes concerns due to always having to travel at slower speeds and politically car repair bills. The life expectancy on the brakes are wearing out quickly. I am not a aggressive driver so i should have no problems with premature brake wear. Iv had the brakes inspected by the same dealership multiple times but they always say there's nothing wrong. The brakes have felt the same since purchasing date. Now we are two years into own the vehicle. The dealership is no help and the manufacture is not as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649960March 23, 2025
VISIBILITY/WIPER
This update pertains to the original complaint (11613144) regarding windshield integrity issues on a 2024 Mazda CX-50. A new crack has occurred on [XXX], with cracks consistently radiating from the driver's A-pillar side. This pattern suggests stress fractures rather than impact damage, as initially assumed. The vehicle was taken to a Mazda dealer in Seekonk, MA, but the Mazda Service Manager denied warranty coverage without an in-person inspection, relying solely on photos taken by a trainee service advisor. These images clearly show a recurring pattern of cracks in the same area, which is concerning. Research into Mazda forums reveals numerous reports from other owners experiencing similar windshield failures, including unexpected cracking, chipping, waviness, visibility issues, and delamination. Many report quick denials of warranty assistance, similar to this case. The frequency and similarity of these reports suggest a potentially systemic issue that may be more widespread than the recent hitch recall. The manufacturer's reluctance to investigate raises serious concerns about windshield safety. After three cracks and two replacements, Mazda has not physically inspected the issue. This situation warrants a thorough investigation by NHTSA, including major glass providers and installers, to ensure occupant safety and address potential systemic failures. The lack of proper reporting and inspection by Mazda underscores the need for NHTSA intervention to protect consumers and ensure that safety standards are met. Furthermore, the consistent denial of warranty claims without adequate inspection may indicate a broader problem in how these issues are handled, potentially affecting many more vehicles than reported. This pattern of failures and lack of action by Mazda necessitates a comprehensive review to safeguard public safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649142March 18, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On the freeway going 60 MPH, the safety system malfunctioned and applied maximum braking - as if I was going to collide with something in front of me. It was frightening. There was a 1/4 mile of open road in front. It happened 2 more times in the next 2 miles on the interstate. Background: I had been driving through a snow storm for a couple hours prior to the incident and I received a forward camera dirty warning. I was in the left lane (of 3 lanes) with a concrete barrier about 15 ft to my left. All 3 times, there was a semi truck & trailer on the right. I was in no danger of collision. I took the CX50 to the Mazda Dealer and the issue was escalated to the regional service techs who said the auto was "working as intended" I vehemently disagree. I am lucky there was no one driving close behind me, otherwise there would have been a terrible accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648455March 15, 2025
POWER TRAIN, ENGINE, SERVICE BRAKES
The vehicle jerks while slowing down/low speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648053March 13, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Collision Prevention System is dangerous. I was nearly rear ended going 75 mph on the PA Turnpike. I was passing a truck that was in the right hand lane when all of a sudden the brakes automatically engaged hard and I nearly was rear ended by another vehicle that was right behind me. It braked so hard it made the tires squeal. I contacted two dealerships and told them what happened and both told me there haven't been any problems with the system that they were aware of and maybe a software update would help. Neither dealership checked if a update in fact was available. I turned the system off and will never turn it back on because it is so dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645359February 27, 2025
SERVICE BRAKES
Several times in the past 2-3 weeks. I have placed my car from park to reverse or drive and when I release my foot from the brake. The car doesn’t move. A loud pop occurs and then the car begins to move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644050February 21, 2025
FUEL/PROPULSION SYSTEM
Fuel issues P0460 fuel level sensor circuit. Engine malfunction light comes on with fuel sensor issue. The car is full of fuel or not even close to be empty but the sensor reads off triggering a chain of event. Killing car mid of the highway when it got enough fuel. Average full tank ranges 280mi, this instance it only drove 202mi and the sensor reads 14mi to go with quarter Guage left in the tank. Then the needles drops by a notch. I can't upload the video but attached at the screenshot. Contacted dealer and they won't diagnos till 90days out. This is safety hazard and the car comes to halt in the mid of the drive. Where it's highway, parking lot, or anywhere; as if it's out of gas but the tank still good. Wait for few minutes and restart the car the garage read normal. The dealer doesnt want to listen or even consider this as safety issue. Multiple dealer reject to even make an appointment and request that I go to the dealer I purchased the car from.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643917February 20, 2025
STEERING
Turning steering wheel to the left seems to stick somewhat between 9 and 11 o'clock position. It seems more likely happening in cold weather and more obvious at lower speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641948February 11, 2025
SERVICE BRAKES
upon inspection cracks were found in both rear brake rotors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640460February 3, 2025
SEATS
Both front driver and passenger seats have ~1-inch rips on the side. This appears to be a common issue among CX-50 owners, with multiple reports online. The premature tearing raises concerns about material durability and potential safety risks over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633503January 1, 2025
AIR BAGS
There was an airbag malfunction. The whole air vent came off and the airbag bursted. Smoke was everywhere. It was awful.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11632843December 28, 2024
ELECTRICAL SYSTEM, STEERING
Power steering is sticky when turning wheel to left between 10 to 11 o clock position
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632011December 22, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving, the car automatically apply the brakes even though there is no car or any obstruction in front of the vehicle. This happens 3-4 times in the last year. The i-ACTIVESENSE System malfunction. The brake system malfunction. Now I am receiving a Critical Vehicle Malfunction Alert. I am bringing my car to the dealer tomorrow morning (Monday, December 23rd, 2024) for it to be addressed. This is a very serious and dangerous issue and almost cost me an accident on two occasion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629934December 10, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION, SERVICE BRAKES
The contact owns a 2024 Mazda CX-50. The contact stated that while reversing at approximately 2 MPH into a parking slot, the rear back up sensor warning was illuminated. The contact stated that the sensor was designed to alert the driver whenever the vehicle was too close to an object. The contact stated that the rear collision braking system warning was also illuminated. Additionally, the contact stated that a factory installed trailer hitch warning was also illuminated intermittently. The contact stated that the electrical failure was intermittent and occurred at various speeds. The contact stated that while depressing the brake pedal, the front brakes were making an abnormal rubbing sound. The contact stated that after releasing the brake pedal the sound stopped. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, who was unable to duplicate the failure. The contact stated that the vehicle had been taken to the same dealer several times. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 13,522.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629446December 7, 2024
STRUCTURE:BODY
The vehicle hood has an angled section near the windshield that causes sunlight to beam intensely, directly into the drivers eyes when driving with the sun in front of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627490November 26, 2024
SEATS
The seat craftsmanship are sub-par. There is fraying in the seams that connect the vinal to the fabric, which Mazda refuses to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621916October 25, 2024
UNKNOWN OR OTHER
The Air-conditioning Compressor is programmed to shut off at 50% throttle position, this creates a situation that causes the inside of the vehicle to get very hot & uncomfortable during normal driving activities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621038October 21, 2024
STEERING, SUSPENSION
I purchased my vehicle early August 2024 at Knudson Foothills Mazda in Spokane, Washington. Within the first five hundred miles of use, I noticed that my steering wheel would not maintain center alignment. I took it into the shop explaining my issue and they were fast to acknowledge the alignment was off and that they realigned the vehicle. The steering was off center alignment within 20-40 miles so I again, contacted the dealer and told them I expect a more thorough inspection. They took a brief inspection and realigned the vehicle again. At pickup, the service advisor said "the suspension is settling, this is normal. If it happens again, don't bring it back for 5K miles." They also proceeded to tell me they could not determine the cause, so they called the Mazda Technician hotline which is where they claimed to have got their answer for me. The center alignment did not last more than 20ish miles and has gradually gotten worse. If this were "normal", they would have been able to tell me on the first visit instead of two and having to call their own tech hotline. If this were "normal", I would be able to find reputable sources online confirming this. If this were "normal", I would not have been told to endanger my life for an extended 5K miles before asking for this to be fixed again. I do not feel safe in my car. Each time I call the dealer they tell me to wait until 5K miles. I have filed a complaint with Mazda USA but have not heard anything since. I'm currently looking into attorneys to go after Mazda USA as I feel the vehicle is UNSAFE to drive and they are being NEGLIGENT on their approach with total disregard to consumer safety. Searches online indicate this is likely a result of faulty parts used when the vehicle was manufactured. I do not know what else do to besides file this complaint so a large entity can question Mazda on this SAFETY ISSUE. 1st service/realignment: 9/16/24 - approx 750 miles 2nd service/realignment: 9/25/24 approx 1251miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617401October 1, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2023 Mazda CX-50. The contact stated while driving approximately 35 MPH, there was a loud booming sound coming from the front section of the panoramic sunroof and the sunroof glass exploded, causing shards of glass to fall into the cabin of the vehicle. The shattered sunroof glass fell onto the driver. There was no injury sustained. During the failure, the sunroof glass was closed. The cause of the failure was not yet determined. The local dealer was notified. The manufacturer was not notified of the failure. The failure mileage was 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616225September 24, 2024
VEHICLE SPEED CONTROL
Car has under 14k miles on it. There have been 2 instances going from a stopped to rolling with no foot on the accelerator to turn sharply out of a parking lot where when turning sharply to maneuver the vehicle surges forward and accelerates quickly on its own. It is concerning because both times I was in a small, confined area making turns out of a lot. I do not want an accident to occur due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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