Lincoln Nautilus Complaints

85 consumer complaints on file.

• #11539627August 20, 2023
  ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL

  Purchased vehicle 7/29/23 While driving 8/19, vehicle auto-shifted from drive into neutral and the check engine light appeared. I was in the process of accelerating from the on ramp & moving to the left lane. Attempts to return the vehicle to drive were unsuccessful & I coasted to the right shoulder of the highway. The brakes were functional. Once stopped, the vehicle functioned as if it were in accessory mode (radio & power windows working). I was unable to move the vehicle out of neutral to park gear. More lights & error messages flashed on the driver display (I have a video). The on/off button & the light at the neutral gear were flashing. I was able to engage the parking brake & remained in the vehicle on the narrow shoulder on the side of the highway. Tow operator arrived & was able to engage the park gear; however, it would not move back into neutral for him to begin the process to move it onto the rollback for the tow. Attempts were made to disconnect/reconnect the battery & to use the vehicle procedures for a low battery which were unsuccessful. There is an emergency release up under the dash; however, to reach the compartment it's in, the driver's door must be completely open & the operator must be on or near the ground. Due to the speed of the vehicles passing (est 60-70mph, most did not move over to the other lane), it was not safe for him to get into the position necessary to get to the compartment. He therefore had to pull the vehicle up on the rollback without being able to get the vehicle into neutral. At times during his attempts, the engine made a clicking noise and smelled as if something was burning. Fortunately, he was able to deliver it to the dealer where service staff were able to release the emergency cord to move the vehicle to neutral to get it off the rollback. As it was being moved, the engine started clicking again. The dealer's service team plans to look at it 8/21/23.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11539070August 17, 2023
  STEERING, ELECTRICAL SYSTEM

  My 2023 Nautilus is currently at the dealership I purchased from.Shults Lincoln. Steering column, tilt and telescopic adjustments. While driving vehicle the tilt and telescopic moves on its on. This has happened mulitudes of times. The most danderous event occured while my wife was driving and the telescopic feature pinned my wife in the seat. She had no control of steering the vehicle when the this happened. She was in a S turn and it could of been a bad accident, thank God there was no oncoming traffic. She had no control of steering when it telescoped all the way out. She came ever so close of rolling the vehicle. Yesterday 8/16/2023 it happened at the dealership with the salesman and service manager driving the vehicle. This was at the dealership where I purchsed. On 8/14/23 it had a new top steering column cover replaced at Family Ford/Lincoln dealership. They are in Marietta Ohio. I purchased at Shults Lincoln in Wexford PA.. There is no warning lights or caution before this steering column moves on its own. This has been going on sine July 20, 2023. Within the last week the battery has drained completely on 3 different times. 1500 miles registered and I had to jump start the vehicle. Shults Lincoln picked up the vehicle yesterday. This problem is going to get someone seriouly hurt. Its happened well over a dozen times. Its done it twice in one drive.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11509293February 27, 2023
  VEHICLE SPEED CONTROL

  The contact owns a 2021 Lincoln Nautilus. The contact stated that while his wife was pulling into a parking space, the vehicle abruptly accelerated, crashing into the handicap pole sign. There were no injuries. No air bags were deployed. There was no police report filed. The vehicle was towed to the dealer; however, the contact was unaware of the diagnostic results, or the repairs performed. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000. The VIN was not available.

  Crash:

  Yes

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11464315May 12, 2022
  BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

  My car had a 9-10 second delay from what was shown in the backup camera to what had already happened. It almost caused an accident as the camera didn't show any car in my path, but in reality, the car was stopped directly behind my car. Lincoln had me take it to a dealership, which didn't have time for a full software update, so I took it to another dealership and they re installed the software in 4 hours.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11442187November 30, 2021
  POWER TRAIN

  My Lincoln has been in the shop due to a hard AWD System Disabled Message since 10/29/2021. Lincoln Concierge and dealership has kept us updated that NHTSA has not approved the latest AWD control module.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0