I received notice over a year ago that the engine in my Lexus was defective and failure could cause damage, injury or death because the engine would seize up. We drive in rural areas, often outside of cell service. We are [XXX] and to be stranded, especially at night, would be very dangerous. I have made several calls to dealers and Lexus in Plano, and no one is willing to do anything about the problem they have created. They offer nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash
The contact owns a 2023 Lexus LS 600. The contact received notifications of NHTSA Campaign Numbers: 25V767000 (ENGINE AND ENGINE COOLING), 26V18000 (SEATS, AIR BAGS); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
No injuries · No fire · No crash
The contact owns a 2023 Lexus LX 600. The contact stated that the rearview back up camera image displayed a distorted image. Another issue, the vehicle intermittently stalled when at a complete stop and going to accelerate. The vehicle was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 41,000.
No injuries · No fire · No crash
Purchase Date of LX600: 10/26/2023 Date of Incident: 12/21/2025 While driving home (at about 65 MPH) the vehicle gave an alert on the dash which said Pull Over - Vehicle Losing Power and Shutting Down. Once this alert appeared on the dash, we had approximately 30 seconds to find a safe spot to pull over. The road that this happened on is a one lane road in each direction in a rural zone that is highly traveled by Semi Trucks. Luckily, there was a gravel spot on the road where we were able to stop the vehicle, just in time to avoid a catastrophe. On 12/22 we took vehicle to Lexus of Wesley Chapel where it currently is today. The Service Advisor (Sierra) confirmed this is part of the recall #25V767. Sierra stated she would contact us in 2-3 weeks for the next steps. Once this time passed, no update was provided and we reached out to the dealer again to be told they are still waiting on "corporate" for a response. We were able to get in contact with Israel - who was designated as our case manager from the Lexus Corporate Office on February 6th. He told us the only option we had was to wait an indefinite amount of time - it could be 6 months, a year or more. After this interaction we spoke to various people at the dealer and same answer was given. While everyone we speak to agrees a new engine is needed - no process has begun to fix the car. We are now in May and still not a step closer than I was on that night where I was stranded on the road.
No injuries · No fire · No crash
I am writing to report a concern regarding an unresolved safety recall for my 2023 Lexus LX 600. Lexus notified us of this recall on November 6, 2025. However, nearly four months later, the company continues to state on its website that no remedy is currently available. Given the significant purchase price of this vehicle—exceeding $100,000—I find it unacceptable that a resolution has not yet been provided. I respectfully request that this matter be reviewed and that appropriate action be taken to ensure a timely and effective remedy for affected customers.
No injuries · No fire · No crash