My 2023 Land Rover Defender is subject to manufacturer recall D126 / NHTSA Recall 26V-248 concerning potential failure of the DC/DC converter due to an internal fault in the boost control microchip. The recall remains incomplete and Jaguar Land Rover has advised that a remedy is not yet available. I have contacted Jaguar Land Rover and my authorized Land Rover retailer, but there is currently no repair that I can have performed to remedy the safety defect. This has created a significant problem because I recently relocated from Canada to the United States and need to import my Canadian-market Defender. Jaguar Land Rover will not provide the manufacturer compliance documentation required for the normal U.S. importation process while this recall remains outstanding. However, I cannot have the recall completed because Jaguar Land Rover has not yet developed or made a remedy available. I am therefore effectively unable to remedy the safety recall through no action available to me as the vehicle owner, while the unresolved recall is simultaneously preventing me from importing the vehicle into the United States. I have asked Jaguar Land Rover for assistance and am currently discussing a potential manufacturer buyback because there is no available recall remedy. I am requesting that NHTSA review whether Jaguar Land Rover is providing an appropriate and timely remedy for Recall 26V-248 and advise what recourse is available to an owner whose vehicle cannot be remedied because the manufacturer has not yet made a repair available.
No injuries · No fire · No crash
Three days before leaving for a trip from [XXX] to [XXX] my Land Rover Defender gave me a Low Battery warning. There was no time to take it to the dealership so I bought a new battery and put it in myself, then drove the 700 miles to [XXX]. My family and I were traveling in a remote area 6 miles from our vacation rental, with no cellular service, when our Defender suddenly threw an electrical fault warning on the dashboard asking us to pull over safely, on XXX. We made it to the vacation rental, then I borrowed a family member's car and went into [XXX] to buy tools to see if the battery was charging and if I could safely drive it to the nearest dealer or even home. It was not charging. So I called the dealership (Land Rover Rocklin) and had the car towed to it, then rented a truck to finish my vacation and get the family and our gear home. At the dealership, Rocklin required a brand-new factory battery to run tests on the failed DC-DC converter. They confirmed the converter failed under Recall 26V-248 and replaced the unit with the same recalled part. To get through this ordeal, I incurred $3,036.13 in direct out-of-pocket costs (towing, rentals, batteries, tools). Despite written confirmation from Jaguar Land Rover Corporate Customer Care agreeing to reimburse these recall expenses, Jaguar Land Rover has since passed me between departments, applied arbitrary roadside assistance caps, and ultimately refused to issue a refund, imposing an illegal financial burden on me to remedy a federal safety defect. I can supply all receipts. Specific Incident Details Component / System Failure: The DC-DC Converter failed internally (NHTSA Recall 26V-248 / JLR Campaign D126), causing a complete loss of 12V charging. Safety Risk: The failure occurred on remote mountain roads without cell service. A complete loss of 12V power threatens power steering, braking assistance, and vehicle propulsion while driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash
The Halo/daylight running light has burned out. I have found on the internet that this is a know issue. Mine burned out at 57,000 miles. The dealer wants over $3000 to fix it.
No injuries · No fire · No crash
Front windshield is extremely fragile. The smallest rock will create a chip which will spider across the windshield within a couple days. I have an older Land Rover and there have been more rocks with only a few small chips and no spider. Cheap glass installed on the new Land Rovers.
No injuries · No fire · No crash
The contact owns a 2023 Land Rover Defender. The contact received a recall notification, NHTSA Campaign Number: 26V248000 (Electrical System) however the parts were unavailable. The contact stated that the vehicle was a hazard and unsafe to drive. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall repair.
No injuries · No fire · No crash