Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11774438October 29, 2026
POWER TRAIN
My 4wd service light came on and I took it to a private mechanic who did a diagnostic. They found a bad PTU and it needs to be replaced. My car VIN is not falling into the recall that was current within my year of Jeep (Recall number: 26V290000) . My problem is the same as the recall but my vehicle was not included. Please provide help on how I can get covered under this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11774160October 28, 2026
POWER TRAIN
I have a 2019 Jeep Cherokee Trailhawk that has a "Service 4WD" issue. I have had the vehicle diagnosed and have a PTU failure of C14A7 which coincides with a recall 25V-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773786October 26, 2026
POWER TRAIN
I have a 2019 Jeep Cherokee Limited that has a "Service 4WD" issue. I have had the vehicle diagnosed and have a PTU failure of C14A7 which coincides with a recall 25V-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded. I have met with a Jeep Service Department Manager and have had numerous calls with Stellantis Customer Care to try to understand why my vehicle is not part of the recall but am getting nowhere. I am told by Stellantis there is nobody I can talk to if I am not part of the recall and there is no appeal process. An independent shop believes strongly my vehicle should be included with the recall so I will continue to attempt to find someone within Stellantis that I can appeal the omission. I saw a comment that NHTSA believes the recall scope is too narrow. Is there anything be done to open up the scope of the recall? Any suggestions how I can get my position heard?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773219October 23, 2026
POWER TRAIN
My 4wd service light went on and I took it to the dealership and they did a diagnostic. Found out I had a bad PTU and it needs to be replaced. My car vin did not fall into the recall that was current within my year of Jeep. My problem is the same as the recall but my vehicle was not included. I think that it should be since it is the same problem as the recall is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773069October 22, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving, the vehicle would independently switched to 4WD Mode. The vehicle hesitated upon depression of the accelerator pedal. The dealer was notified of the failure; however, the contact was informed that the vehicle was only under recall for a rear-view camera sensor. The contact received notification of NHTSA Campaign Number: 26V290000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772471October 20, 2026
POWER TRAIN
I have a 2019 Jeep Cherokee with around 52000 miles on it. The SVC 4WD light came on, and so I looked up potential recalls. It looks like my particular VIN was not part of the Recall (26V-290), but is having the same problem. I would love to know if this is something I can get taken care of by the dealership/Jeep, as it's a very expensive fix for something that should have a much longer lifespan. The dealer has the car, but tells me it's safe to drive (for now). There are some reverse to drive sounds that are disconcerting, as well as a number of pop-up notifications about the lack of 4WD capability. Given the concerns listed in the previous recall (26V-290), I would argue that this is ALSO a concern and should be considered as a potential expansion of that previous recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772537October 20, 2026
POWER TRAIN
My car is coming up with the code involved in a recall for this model and year... that indicates the transfer case needs to be replaced. My VIN does not come up on the list. The dealership said it is not covered under the recall. I want to know why... I have 45000 miles on this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772211October 19, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was initially taken to the dealer because the check engine light illuminated and the radio became very hot. The dealer replaced a valve and installed a new screen, which temporarily resolved the issue. Months later, the failures recurred, and the transmission was replaced. The vehicle was returned to the dealer for a software update. During a later visit, the dealer diagnosed the vehicle with a failing transmission gasket, a rear differential leak, an engine oil leak, and a failed battery requiring replacement. After the contact heard a loud scraping noise, the vehicle was returned to the dealer, who performed a rear differential fluid change but stated no mechanical failure was present. The contact returned the vehicle to the dealer after a "Service 4WD" warning light illuminated. The dealer replaced the Power Transfer Unit (PTU) motor, despite claiming the PTU was unrelated to the failure. The contact stated that the transmission assembly, PTU motor, gaskets, and other essential powertrain components were all replaced within a one-year period. The contact stated that the engine consistently emitted an abnormal unknown odor. The manufacturer was notified of the failure. The dealer confirmed the failure. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772216October 19, 2026
POWER TRAIN
Failed PTU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771984October 18, 2026
POWER TRAIN
Loss of power between 15-20 mph and causes the gears to “jump”. This sometimes happens between 7-10 mph. Loss of 4 wheel drive also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771574October 16, 2026
POWER TRAIN
I had a failed Power Transfer Unit. Received a "SVC 4WD" light on my dashboard. After running a code check, it was determined to be a PTU issue. There is an apparent recall on this unit for 2019-2023 Jeep Cherokees. I own a 2019 Jeep Cherokee Latitude Plus which was NOT part of the recall. I'm not sure why it wasn't if I'm having the same issue as the cars that were part of the recall. Now the part is on backorder and I'm having to pay out of pocket for a $4,000 repair. The car is currently at the Jeep dealership awaiting the part and the repair. I think the recall needs to be expanded as this seems to reach more than just the vehicles in the current recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771709October 16, 2026
UNKNOWN OR OTHER
Stellantis’s recall number 40D relating to the failure of the PTU in the Jeep Cherokee’s is not listing all vin numbers. My vin number is not on the recall but my 2019 is doing exactly what the recall is for. My service 4wd light is on and the makes a horrible grinding noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771721October 16, 2026
POWER TRAIN
power train, it is available for inspection, recall information states the power train unit could fail causing loss of power and possible accident. I had the car checked at an independent shop and their test equipment said it was a recall item and to take it to a dealership. I took it to a jeep dealership and they said there is no fix available nothing they could do unless I paid for the repair. I could then send the repair invoice to Jeep and they "might" reimburse me, but they (Jeep) in there letter on the recall says there is no fix. The message on my console states, " 4 wheel drive unavailable" and in the lower right hand corner of the display it reads "svc 4 wheel drive,". I can't understand why there would be "no fix available" and where does that leave me and my vehicle? It has not failed so far but I am concerned it will. I was told not to drive it any long distance?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770794October 13, 2026
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I was coming out of a gas station and the battery light came on/ stayed on and the car just stopped. I couldn’t shut it off, put it in drive, put it in park…….The car still seemed to be running… I had to wait about 10 mins before I could do anything I.e. start it up again. This was very scary and unsafe as the car stopped dead between a street entrance/ exit of the gas station, and cars had to swerve to get around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770987October 13, 2026
POWER TRAIN
I took my car for inspection and would not pass due to the rear shift differential where the seal that connects to the cylinder is away from the cylinder and a crack is now there. Crack is at least three inches long. As the crack continues to widen, I will lose control of my rear end. Mechanic stated there is no reason for this crack or the seal to be in this condition as it was not involved in any accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770689October 12, 2026
POWER TRAIN, ENGINE
So I was driving down the road doing 60 miles an hour and I have lost power total drive power while driving doing 60 miles an hour with a car just goes into a neutral rubs up and I have to pull on side of the road and turn off the car wait like 10 to 15 minutes and then the car resets itself I believe my car has a recall for the PTU and I believe that’s what’s wrong with it. It’s a recall so it needs looked at and I took it to the dealership saying my concerns and they have told me that there is no fix available yet for it which that cannot be true because I got something in the mail saying that there is a fix available so I’m not sure if they just don’t wanna do it cause it’s gonna be a hard job to do but it needs done ASAP because that’s putting my life in danger just having total loss drive power while driving down the highway doing 65 to 70 miles an hour it has happened three total times now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770135October 9, 2026
POWER TRAIN
Vehicle suffered sudden total internal PTU failure with active Diagnostic Trouble Code C1496-92 (PTU Motor Position Performance). Diagnosed at AutoNation CDJR Southwest (RO #619044). * Technicians attempted to resolve the drivetrain issue by applying factory software updates UA9 and W20. The software flashes completed successfully, but DTC C1496-92 remained active and 4WD remained unavailable, confirming a complete internal mechanical breakdown of the PTU assembly. This mechanical failure causes a sudden loss of motive power and rollaway hazard identical to NHTSA Recall 25V011 / Campaign 01C. Chrysler’s dealer portal (DealerCONNECT) auto-rejected goodwill assistance strictly due to vehicle model year parameters, despite low mileage (65,438 miles) and an identical mechanical failure mode to recalled units.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770154October 9, 2026
POWER TRAIN
My 2019 Jeep Cherokee Limited experienced a structural failure of the rear differential assembly, Mopar part number 53010758AG. The aluminum housing has fractured and broken away around the output shaft/retaining-ring area. There has been no known collision or external impact that would explain this damage. This failure raises serious safety concerns because damage to the differential housing could potentially cause lubricant loss, further drivetrain failure, or loss of propulsion. Photographs documenting the broken housing are available. I have identified multiple similar NHTSA complaints involving 2019 Jeep Cherokees with rear differential housing fractures and retaining-ring failures, including complaints 11761757, 11736628, and 11718514. I am concerned that this may represent a recurring safety-related defect rather than an isolated failure. I request that NHTSA investigate these rear differential housing failures and determine whether a safety recall is warranted. My 2019 Jeep Cherokee Limited experienced a structural failure of the rear differential assembly, Mopar part number 53010758AG. The aluminum housing has fractured and broken away around the output shaft/retaining-ring area. There has been no known collision or external impact that would explain this damage. This failure raises serious safety concerns because damage to the differential housing could potentially cause lubricant loss, further drivetrain failure, or loss of propulsion. Photographs documenting the broken housing are available. I have identified multiple similar NHTSA complaints involving 2019 Jeep Cherokees with rear differential housing fractures and retaining-ring failures, including complaints 11761757, 11736628, and 11718514. I am concerned that this may represent a recurring safety-related defect rather than an isolated failure. I request that NHTSA investigate these rear differential housing failures and determine whether a safety recall is warranted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770223October 9, 2026
POWER TRAIN
Service 4WD appeared on car and noticable reduce power and performance has been happening. Mechanic states its the power transfer case. My model does not show a part of the recall, but we wanted to report it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769907October 8, 2026
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the “Service Shifter” message was displayed on the instrument panel. The air bag, check engine, ABS, brake, emergency parking, and 4WD warning lights were illuminated. The contact stated that the failure was a recurring failure and had also occurred while driving. During the failure while driving at an undisclosed speed, the vehicle stalled and the vehicle was unable to move forward or reverse. The vehicle was towed to the dealer. The contact stated that there was an existing recall associated with the failure, but the VIN was not under recall. The dealer was contacted and was able to duplicate the failure. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 21,134.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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