Ford F-Super Duty Complaints (2002)

34 consumer complaints on file.

#11064078January 22, 2018
TIRES, TIRES:TREAD/BELT
PURCHASED 6 TOYO HT OPEN COUNTRY TIRES. 4 OF THE 6 HAVE SEPERATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904574September 7, 2016
TIRES, TIRES:TREAD/BELT
SET OF 5 UNIROYAL LIBERATOR TIRES PURCHASED NEW, LT265-75-16 LOAD RANGE E, 2002 F-250 4X4 (OEM SIZE) *THESE TIRES ARE NO LONGER AVAILABLE THRU WAL-MART WHERE THEY WERE PURCHASED AND INSTALLED. THE FOLLOWING OCCURRENCES WERE/ARE DUE TO DEFECTIVE TIRES, NOT ANY ACTIONS COMMITTED BY WAL-MART, THE INSTALLER/SELLER. OWNER OF VEHICLE IS CERTIFIED MECHANIC AND MAINTAINS VEHICLE & TIRES TO OEM SPECS. AT APPROX. 10,000 MILES ON TIRES, WE EMBARKED ON AN INTERSTATE HIGHWAY TRIP FROM FLORIDA TO IDAHO AND BACK, TRAVELING THRU UTAH, NOTICED AN IMBALANCE AT 70MPH. ENTERING IDAHO THE IMBALANCE NOW OCCURRED AT ALL SPEEDS. INSPECTION OF ALL TIRES REVEALED DRIVER-SIDE REAR TIRE TREAD HAD A PRONOUNCED BULGE A FOOT LONG IN THE CENTER OF TREAD. SPARE TIRE WAS INSTALLED, AND VEHICLE WAS DRIVEN TO WAL-MART IN BOISE. (MANAGER VERIFIED TREAD/BELT SEPARATION, TIRE STILL AT 70PSI.) REPLACED WITH GOODYEAR WRANGLER SAME SIZE. RETURNING TO FLORIDA, ANOTHER IMBALANCE OCCURRED ON THE INTERSTATE IN SOUTH-DAKOTA. INSPECTION REVEALED DRIVER-SIDE FRONT TREAD BULGED AND SEPARATING. THAT TIRE WAS REPLACED AT WAL-MART WITH A GOODYEAR WRANGLER. TRAVELING THRU WEST-MEMPHIS, THE ENTIRE PASSENGER-SIDE REAR TIRE TREAD DETACHED WITHOUT WARNING AND DEMOLISHED THE REAR QUARTER PANEL AND TAIL-LIGHT. (TIRE DID NOT BLOW-OUT/LOSE AIR PRESSURE, 80 PSI) VEHICLE WAS DRIVEN 3 MILES ON STEEL BELT TO HOTEL OFF OF INTERSTATE. SPARE TIRE WAS INSTALLED AND VEHICLE WAS DRIVEN TO WAL-MART FOR 3 GOODYEAR WRANGLERS. ALL 3 INCIDENTS HAPPENED ON INTERSTATE HIGHWAY. TIRES WERE AT CORRECT AIR-PRESSURE AND INSTALLED CORRECTLY. TIRES WERE NOT/HAD NOT BEEN OVERLOADED. WE SAVED THE TREAD SEPARATION TIRE CARCASS AND THE 2 REMAINING "GOOD" TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731993July 5, 2015
STEERING, SERVICE BRAKES
MY 2002 F250 SUPERDUTY WITH 7.3L DIESEL WILL NOT TURN AT PARKING SPEEDS AND HIGHER SPEEDS IF APPLYING THE BRAKE. I HAVE CONTACTED FORD AND OTHER OWNERS WITH THE SAME VEHICLE AND THEY ALL SAY IT IS CONSISTENT WITH THE 7.3L POWERED SUPERDUTY TRUCKS. I BELIEVE THIS IS A VERY DANGEROUS CONDITION AND DO NOT WANT TO BE PUT INTO A POSITION WHERE I MAY HURT SOMEBODY DUE TO A FAULTY DESIGNED STEERING SYSTEM. INCREASING RPM DOES NOT HELP. MY TALKING TO EXPERTS HAS FOUND THE GENERAL CONSENSUS TO BE THAT THE HYDRO BOOST PUMP DOES NOT PRODUCE ENOUGH VOLUME AND WAS A POOR DESIGN RELEASED TO THE PUBLIC. MY RESEARCH ON THE ISSUE ALSO FOUND THAT THOUSANDS OF CUSTOMERS COMPLAINED EARLY ON AND BECAUSE THERE WERE NO DEATHS IT WAS DISMISSED AS A NON ISSUE. I THINK THIS NEEDS TO BE ADDRESSED AS I HAVE ONLY 40,000 MILES AND THIS IS A DANGEROUS CONDITION THAT HAS ONLY FORTUNATELY NOT CAUSED ANY DEATHS THAT I'M AWARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689548February 20, 2015
ENGINE
TRAVELING ON A BUSY HIGHWAY AT 65 MPH; THE SPARK PLUG ON MY 5.4L V8 TRITON BLEW OUT OF ITS SOCKET. (ANY MECHANIC WILL TELL YOU EVERYTHING YOU WANT TO KNOW ABOUT THIS) THIS CAUSED AN IMMEDIATE BANG AND VERY ROUGH RUNNING CONDITION. AS SOON AS IT HAPPENED; THERE WAS AN IMMEDIATE LOSS OF POWER WHICH IN TURN; CAUSED A RAPID REDUCTION IN VEHICLE SPEED. NOT TO MENTION, THE DISTRACTION THAT OCCURRED THAT CAUSED THE LACK OF FOCUS ON SURROUNDING VEHICLES AND OTHER POSSIBLE HAZARDS. THIS IS THE SECOND OCCURRENCE OF A SEPARATE SPARK PLUG BLOWING OUT OF ITS SOCKET ON THE SAME MOTOR. THIS WILL COST SEVERAL THOUSAND IN REPAIRS AFTER ALL IS SAID AND DONE. ON TOP OF THE MONEY SPENT REPAIRING THE LAST INCIDENT. THERE IS A DOCUMENTED HISTORY OF THIS SITUATION WITH THE MORE EXTREME HAVING FIRE ISSUES. THE FIRE IS BECAUSE ATOMIZED FUEL IS SPRAYED INTO THE ENGINE COMPARTMENT DUE TO THERE BEING A HOLE WHERE THE SPARK PLUG IS SUPPOSED TO BE. THERE WAS NO CRASH, FIRE OR INJURY IN THIS CASE. HOWEVER, IT WAS CLOSE TO HAVING ALL THREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670815January 7, 2015
FUEL SYSTEM, DIESEL, ELECTRICAL SYSTEM, POWER TRAIN
THIS ACCELERATOR PEDAL WAS REPLACED BY FORD IN A FACTORY RECALL ON APRIL 2011. AT THE TIME THE ORIGINAL PEDAL WORKED FINE BUT IT WAS CHANGED OUR ANYWAY. THE REPLACEMENT PEDAL FAILED ON 12/15/14. DURING FAILURE, THE VEHICLE ENGINE COMPLETELY LOSES POWER AND GOES BACK TO IDLE. DURING CERTAIN MANEUVERS THIS IS A VERY DANGEROUS SITUATION, SUCH AS ACCELERATING TO MERGE ON THE FREEWAY OR PULLING OUT FROM A STOP SIGN IN TRAFFIC. I HAVE READ OF MANY INSTANCES WHERE THIS HAS HAPPENED TO OTHER FORD OWNERS. FORD NEEDS TO COME UP WITH A REPLACEMENT THAT IS RELIABLE AS THIS IS A KEY COMPONENT TO SAFE VEHICULAR TRAVEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640536October 1, 2014
POWER TRAIN
VEHICLE CAN SHIFT OUT OF PARK WHEN KEY IS IN "ACCESSORIES" MODE WITHOUT PUTTING PRESSURE ON BRAKE PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630251September 2, 2014
FUEL/PROPULSION SYSTEM
AFTER BACKING MY CAMPING TRAILER INTO MY DRIVEWAY AFTER A 4 HOUR TRIP I NOTICED FUEL ON THE TRAILER TONGUE AND SMELLED A STRONG SMELL OF DIESEL. LOOKING UNDER THE TRUCK WHILE IT WAS STILL RUNNING I OBSERVED DIESEL FUEL POURING OUT ON THE GROUND FROM THE MOTOR. I QUICKLY SHUT THE MOTOR OFF BEFORE A FIRE RESULTED FROM THE HOT MOTOR. LATER, AFTER SEARCHING FOR THE SOURCE OF THE LEAK IT WAS FOUND THAT A METAL CLIP THAT WAS SECURED AROUND A STEEL FUEL LINE AND HAD RUBBED THROUGH THE LINE CAUSING FUEL TO LEAK OUT ON TOP OF THE MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626186August 18, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY F-250 FORD DIESEL TRUCK CAUGHT FIRE WHILE IT WAS PARKED. ELECTRONIC BRAKE CONTROL ABS MODULE BURNED AND CRUISED CONTROL STOPPED WORKING. WIRING HARNESS WAS BURNED AWAY FROM THE ABS MODULE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10558433January 4, 2014
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
VEHICLE SECURITY MODULE- THIS MODULE CONTROLS DOOR LOCKS ( FOB & VEHICLE IN MOTION AUTO DOOR LOCKS), AUTO HEADLAMPS, SAFETY DOOR AJAR INDICATORS, ALL INTERIOR ELECTRICAL AUTO LAMP & RADIO FEATURES. ALL THESE ITEMS ON VEHICLE ARE INOPERATIVE DUE TO FAULTY MODULE (VSM). FALSE SAFETY INDICATIONS ARE BEING DISPLAYED. ORIGINAL PART # IS 2C7T-15K602-AJ, REPLACEMENT PART # IS 4C7Z-15604-AC. VEHICLE HAS BEEN AT DEALERSHIP ALMOST (2) MONTHS. INFORMED VEHICLE NON-REPAIRABLE DUE TO UNAVAILABILITY OF PART FROM FORD MOTOR COMPANY. THIS IS A SAFETY ITEM ! ACCORDING TO ON-LINE WEB-SITES, HIGH VOLUME OF OWNERS ARE EXPERIENCING SIMILAR PROBLEMS. SINCE THIS A SAFETY ISSUE ( DOOR AJAR INDICATOR & AUTO HEAD LIGHT TURNING OFF WHILE DRIVING), PLEASE ADVISE REMEDY. FORD DEALERSHIP OR FORD MOTOR CO HAS NOT SHOWN ANY INTEREST IN REPAIR OR PART AVAILABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547162October 7, 2013
ENGINE
SPARK PLUG EJECTED FROM HEAD, CAME OUT WITH SUCH FORCE AS TO BREAK THE COIL ON THE FUEL RAIL, SHATTER THE SPARK PLUG AND DISINTEGRATED THE SPARK PLUG BOOT. HAD TO TAP LARGER HOLE AND INSTALL THREADED INSERT SO A NEW SPARK PLUG COULD BE THREADED INTO HEAD AND TORQUED TO SPECS. REPLACED THE COIL AND BOOT AND REINSTALL THE FUEL RAIL AND INJECTORS TO MAKE THE TRUCK SERVICEABLE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507393April 7, 2013
ENGINE
SPARK PLUG IN CYLINDER #2 BLEW OUT OF HEAD TAKING THE THREADS WITH IT. THIS AGAIN HAPPENED 6 DAYS LATER WITH CYLINDER #4. I CHECKED INTERNET AND DISCOVERED THAT THERE HAD BEEN MULTIPLE SITUATIONS WHERE THIS HAS OCCURRED WITH AT LEAST 3 OF FORDS ENGINES. MINE IS THE V10 ENGINE. CALLED THE DEALER I ORDERED THE TRUCK FROM AND THEY INFORMED ME THERE WASN'T A RECALL AND SINCE MY ENGINE WAS OUT OF WARRANTY THEY WOULD NOT BE ABLE TO FIX IT EXCEPT AT MY COST. THEY REFERRED ME TO FORD CUSTOMER SERVICE. THEY TOOK MY INFORMATION BUT SAID THEY WOULD NOT REPAIR IT. ACCORDING TO FORDS TECHNICAL SERVICE BULLETIN TSB 07-21-2 THIS HAS BEEN A PROBLEM AND IF YOUR TRUCK IS UNDER WARRANTY THEY WOULD REPLACE THE HEADS. IF NOT UNDER WARRANTY THEY RECOMMEND HOW TO REPAIR IT AT CUSTOMER COST. THIS IS NOT RIGHT. THE SPARK PLUG BEING BLOWN OUT OF A DEFECTIVE HEAD IS A FIRE HAZARD AND MAJOR PROBLEM. YOU HAVE A HOT CYLINDER WITHOUT ANY FUEL BEING CAPTURED IN AN ENCLOSED AREA. THE PLUG COULD SPARK CAUSING A FIRE WITHIN THE ENGINE COMPARTMENT. FORD SHOULD HAVE TO REPLACE THE HEADS WITH HEADS THAT ARE NOT DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456254April 23, 2012
EQUIPMENT ADAPTIVE/MOBILITY, ENGINE AND ENGINE COOLING
WENT TO START MY TRUCK AND THAT'S WHEN THE SPARK PLUG BLEW OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444842January 23, 2012
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, POWER TRAIN
INJECTOR DRIVE MODULE (IDM), DIESEL 7.3 NAVISTAR ENGINE. IDM FAILED WHERE THE LIKELY CAUSE WAS WATER INFILTRATION OF THE DEVICE WITH SUDDEN CATASTROPHIC RESULTS WHICH INCLUDED A SUDDEN SIGNIFICANT LOSS OF ENGINE POWER, INABILITY TO MAINTAIN HIGHWAY SPEED, INABILITY TO KEEP SPEED ABOVE 5 MILES PER HOUR, AND DEMONSTRATION OF SEVER ROUGHNESS DURING ATTEMPTS TO REV THE ENGINE OR IDLE LOADS. DUE TO THE IDM FAILURE, THREE OF EIGHT FUEL INJECTORS WERE RENDERED NONFUNCTIONAL AND REPLACED; ALSO THE ACTUAL NUMBER OF INJECTORS THAT WERE ONLINE OR OFFLINE DURING THE IDM FAILURE TO ENGINE SHUT-DOWN PERIOD WAS UNKNOWN. DURING THE IDM FAILURE TO ENGINE SHUT-DOWN PERIOD OF ~3 MILES, THE VEHICLE'S OBDII SYSTEM DID NOT ILLUMINATE ANY DASHBOARD INDICATORS DESPITE THE ENGINE'S INABILITY TO FUNCTION NORMALLY. IDM WAS OPERATED IN MANUFACTURER'S OEM CONFIGURATION, WITHOUT MODIFICATIONS, AND UNDER NORMAL CONDITIONS. ALL PARTS SENT DIRECTLY FROM MECHANIC SHOP TO SUPPLIERS UNDER CORE REPLACEMENT REQUIREMENTS. SUBSEQUENT RESEARCH ON VEHICLE OWNER'S FORMS AND CONVERSATION WITH MECHANIC SHOW FAILURE OF THE IDM DUE TO WATER PENETRATION / INFILTRATION IS KNOWN AND RANGES IN INDICATIONS FROM MINE (SUDDEN SEVER POWER LOSS) TO COMPLETE POWER LOSS / ENGINE STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442151January 3, 2012
VEHICLE SPEED CONTROL
WHILE TRAVELING DOWN INTERSTATE AT 65 MPH WITH SPEED CONTROL ENGAGED, WHEN HITTING BRAKE TO BEGIN SLOW DOWN TO EXIT UP RAMP, I PRESSED THE BRAKE TO DISENGAGE THE SPEED CONTROL, HOWEVER THE TRUCK BEGAN TO ACCELERATE EVEN WHEN DEPRESSING THE OFF BUTTON FOR SPEED CONTROL. VEHICLE CONTINUED TO ACCELERATE, SO I HAD TO PUT TRANSMISSION INTO NEUTRAL AND PULL OVER UNTIL VEHICLE SLOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429127October 7, 2011
ENGINE AND ENGINE COOLING
SPARK PLUG BLOWOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424758September 12, 2011
ENGINE AND ENGINE COOLING
THE #9 SPARK PLUG SHOT OUT 9000 MILES AFTER THE FORD DEALERSHIP REPLACED ALL 10 PLUGS FOR $270. I WAS TOLD BY ALL PRIVATE GARAGES AND MECHANICS LOCALLY THAT THE FORD DEALERSHIP HAD TO REPLACE THE PLUGS OTHERWISE THEY WOULD SHOOT OUT. (GLAD I USED THE FORD DEALERSHIP) WHEN I CONTACTED THE FORD DEALERSHIP ABOUT THE FAILURE, THEY TOLD ME THAT THEY WOULD HAVE IT TOWED IN AND BE ABLE TO FIX IT FOR AROUND $350.00. WHEN I EXPLAINED TO THEM THAT I THOUGHT THEY SHOULD GUARANTEE THEIR WORK AND FIX IT FOR FREE, I THINK I MADE THEM LAUGH. IF AND WHEN I GET THIS TRUCK FIXED AND SOLD, I WILL NEVER EVER BY A FORD PRODUCT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317466March 7, 2010
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
THROWN SPARK PLUG FROM 2002 F-250. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294473December 4, 2009
ENGINE AND ENGINE COOLING
I HAVE A 2002 FORD F250 THAT IN THE LAST YEAR HAS BLOWN OUT THE SPARKPLUGS 3 DIFFERENT TIMES. I HAVE BOUGHT THE REPLACEMENT KIT FOR IT EACH TIME AND I AM STILL HAVING THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264824April 9, 2009
SERVICE BRAKES, HYDRAULIC
ON WEDNESDAY, FEBRUARY 25, 2009, MY 2002 FORD F-250 SD CREW CAB SUFFERED A CATASTROPHIC LOSS OF BRAKING POWER. I WENT THROUGH A RED LIGHT, THREE LANES OF ON-COMING CROSS TRAFFIC, AND COULD HAVE KILLED SOMEONE OR BEEN KILLED. I HAD THE VEHICLE TOWED TO SUBURBAN FORD IN STERLING HEIGHTS, MICHIGAN. THE CAUSE OF THE PROBLEM WAS THE MAIN BRAKE LINE FROM THE MASTER CYLINDER HAD RUSTED THROUGH. HOW COULD SUCH AN IMPORTANT PART OF THE VEHICLE'S SAFETY SYSTEM BE MADE OUT OF FERROUS METAL, LEAVING IT VULNERABLE TO THE ELEMENTS? I THOUGHT THERE WAS SUPPOSED TO BE REDUNDANCY IN THE BRAKING SYSTEM TO PREVENT TOTAL FAILURE? OBVIOUSLY, THIS VEHICLE HAS A DESIGN FLAW THAT MUST BE DEALT WITH. I WOULD LIKE FORD SHOULD REIMBURSE ME $409.59 FOR THE COST OF THE REPAIR. THIS SEVERE SAFETY PROBLEM COULD HAVE CAUSED LOSS OF LIFE OR TENS OF THOUSANDS OF DOLLARS WORTH OF PROPERTY DAMAGE. TRAGEDY HAS BEEN AVOIDED THIS TIME, BUT WHAT IF THERE WAS A SCHOOL BUS UNLOADING CHILDREN OR A TRAIN CROSSING THE ROAD? SURELY, THERE WOULD BE A PRODUCT LIABILITY LAWSUIT COSTING A LOT MORE THAN $409.59. PLEASE MAIL PAYMENT TO THE ADDRESS ABOVE. I WOULD LIKE TO SETTLE THIS MATTER WITHOUT INVOLVING ANY EXTERNAL AGENCIES. FORD DENIED MY REQUEST. THE FEEL THIS IS A WARRANTY ISSUE AND THAT THE WARRANTY HAS EXPIRED. THIS IS A PRODUCT LIABILITY CLAIM. FORD WOULD BE SUED IF PROPERTY DAMAGE OR PERSONAL INJURY/DEATH OCCURRED. SINCE THIS PRT IS NOT LISTED ON THE "ROUTINE MAINTENANCE" SCHEDULE, HOW IS THE VEHICLE OWNER SUPPOSED TO CHECK THIS PART? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226862May 6, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
ORIGINAL SPARK PLUG WAS EJECTED FROM THE ENGINE THREAD ON THE HEAD WAS DESTROYED. DEALER SAID IT IS A KNOWN ISSUE, BUT THERE IS NO RECALL ISSUED. WELL, THERE SHOULD BE ONE !!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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