Ford Explorer Complaints (1998)

2,085 consumer complaints on file.

#11298074January 9, 2020
SEATS, VEHICLE SPEED CONTROL
SPEED CONTROL GETS HOT TO TOUCH. ALL TOP FACING HAS MELTED OFF FROM HEAT. I WAS ON HIGHWAY AND MY STEERING WHEEL BECAME EXTREMELY HOT. MY SEAT WAS REPAIRED AFTER RECALL YEARS AGO. IT CONTINUES TO DROP LOW TO FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287420December 6, 2019
AIR BAGS, ELECTRICAL SYSTEM, WHEELS
MY SEAT BELT ON MY PASSENGER SIDE DOES NOT WORK HALF THE TIME. MY DOOR LOCKS DO NOT WORK RIGHT. I CAN'T GET MY WINDOW ON THE DRIVER SIDE TO GO UP AND DOWN. I HIT A TREE GOING 55 MILES AN HOUR IN MY AIRBAG DID NOT EVEN DEPLOY. I'M LUCKY I'M STILL ALIVE. THE FENDERS RUBBING UP AGAINST MY TIRE. SPEED CONTROL IS WRONG. WHENEVER I'M GOING 55 MILES AN HOUR IT SAYS 57 ACTUALLY I DON'T REMEMBER THE CORRECT DATE. BUT I'M SURE IT SHOWS I KNOW IT WAS 2017. SOMEBODY RAN ME OFF THE ROAD. MY TRUCK HIT THE TREE AND MY AIRBAG DID NOT DEPLOY. I'M LUCKY IT DIDN'T I GUESS BECAUSE DON'T AIRBAGS HAVE METAL SHARDS IN THEM IS WHAT I WAS TOLD
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11268145October 13, 2019
FUEL/PROPULSION SYSTEM
PARKED IN PARKING SPACE STARTED CAR PUT IN REVERSE, ENGINE ROARED, ACCELERATED IN REVERSE APPLYING BRAKES DID NOTHING , BOTH FEET ON BRAKES , TURNED WHEEL SO THAT CAR WAS NOT TO HIT PARKED CARS BEHIND US, CAR CONTINUED RACING IN REVERSE WITH CONTINUED APPLYING BRAKES, THRU IT INTO PARK CAR CONTINUED IN REVERSE , TURNED KEY OFF & CAR CONTINURED IN REVERSE UNTIL HITTING PARKED CAR WHICH STOPPED US TOTAL DISTANCE ABOUT 200 FEET, WHICH SEEMED A LOT LONGER,I FELT I DID EVERYTHING CORRECTLY MAYBE IF THROWN IN NEUTRAL BRAKES WOULD HAVE WORKED, VERY FRIGHTING HAVING NO CONTROL TO STOP
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11231838July 14, 2019
STRUCTURE:BODY
DOOR LOCKS AND WINDOWS QUIT WORKING AFTER BUYING IT. SO MANY ISSUE ..THE STEERING WHEEL CONTROL WORDS MELTED. BACK DOOR DON'T SHUT PROBABLY AND NEVER HAS SINCE BOUGHT. THIS WAS BOUGHT AS A NEW NOT USED VEHICLE. DOOR LOCKS WAS THE WORSE.THEY SOMETIMES STICK AND WON'T UNLOCK SINCE BOUGHT NEW.NEVER FIX BY BUTLER FORD IN MILLEDGEVILLE GA. OVERDRIVE SWITCH SLIPS OUT OF POSITION. DOES NOT SHOW CORRECT SPEED. I COULD GO ON AND ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196183April 15, 2019
ELECTRICAL SYSTEM
MY EXPLORER HAD BEEN PARKED IN MY DRIVEWAY FOR WELL OVER 15 HOURS WHEN I HEARD MY NEIGHBOR SCREAMING. THE SUV WAS FULLY IGNITED INTO FLAMES.JUST OUT OF NO WHERE. I WAS ABLE TO GET THE FIRE OUT WITH MY WATER HOSES BEFORE THE GOTTA DEPARTMENT SHOWED UP BUT THE ENTIRE VEHICLE IS RUINED AND HALF MY GARAGE AS WELL. THE FIRE STARTED DOWN BY THE BRAKES AND THE ENTIRE VEHICLE WAS ENGOLFED WITHIN SECONDS. OBVIOUSLY IT WAS ELECTRICAL. UPON FURTHER INVESTIGATION I BELIEVE IT WAS THE CRUISE CONTROL SWITCH MALFUNCTION. MY SUV HAD 134,000 MILES ON IT AND KEPT IN IMMACULATE CONDITION. I WILL DOWNLOAD THE FIRE DEPARTMENTS REPORT ONCE TO GET IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11183727March 3, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKATA RECALL.. THE LIGHTS INSIDE WILL CUT ON FOR NO REASON. THE RADIO AND OTHER COMPONENTS WILL CUT ON AND OFF WHEN THEY WANT..THE BRAKE PADDLE WORKS WHEN IT WANT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170910January 19, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
I WAS DRIVING MY TRUCK AND ONE DAY IT STARTED ACTING WEIRD. MY STEREO STARTED SHUTTING OFF AND COMING IN BY ITSELF. A COUPLE DAYS LATER I WAS DRIVING AND MY STEREO AND INFORMATION CENTER WENT OUT AND CAME BACK ON. MY TRUCK WILL ONLY GO ABOUT 30MPS CAUSE IT WON'T SHIFT EITHER. COUPLE DAYS AGO IT STARTED BACK FIRING. WHAT COULD BE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114246July 28, 2018
POWER TRAIN
I WAS GOING DOWN CLINTON KEITH IN MURRIETA WHEN ALL OF A SUDDEN MY TRANSMISSION WOULD NOT SHIFT PASSED 3RD. IT WAS WORKING FINE THE DAY BEFORE. SO I TOOK IT SLOW BACK HOME AND THE CLOSER I GOT HOME THE TRANSMISSON STARTED SLIPPING GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105330July 3, 2018
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
GAS PEDAL BRACKET WELDING BROKE WHILE DRIVING AND GAS PEDAL IS NOW JUST DANGLING - CHECKED ON INTERNET AND THERE ARE A LARGE AMOUNT OF COMPLAINTS ABOUT SAME THING - SHOULD BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101990June 15, 2018
UNKNOWN OR OTHER
FRONT PASSENGER DOOR LOCK AND LATCH STUCK AND UNABLE TO OPEN DOOR FROM EITHER INSIDE OR OUTSIDE. OCCURS BOTH STATIONARY AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093383May 11, 2018
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE THE VEHICLE WAS IN OPERATION, THE ACCELERATOR PEDAL BECAME DETACHED. THE CONTACT ACTIVATED THE HAZARD LIGHTS AND DROVE HOME WITH CAUTION. THE DEALER (PHIL LONG FORD AT CHAPEL HILLS, 1565 AUTO MALL LOOP, COLORADO SPRINGS, CO 80920, (719) 387-1099) WAS NOTIFIED, BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER INDICATED THAT THERE WAS NO RECALL TO PROVIDE A REMEDY. THE CONTACT WAS UNCERTAIN THAT IF THE PART WERE REPLACED, THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084286April 10, 2018
STRUCTURE:BODY
I HAVE 1998 FORD EXPLORER AND I NOTICED TRYING TO UNLOCK THE DOOR AUTOMATICALLY THAT IT WOULD STICK SOMETIMES. SOMETIMES BECALE ALWAYS AND NOTICED THE PASSENGER DOOR NEVER WOULD UNLOCK. THEN ONE DAY PARKED I TRIED TO OPEN PASSENGER DOOR AND IT WOULDNT OPEN. I HAD TO OPEN IT FROM THE INSIDE. NOW IT WONT OPEN FROM THE INSIDE. THE DOOR IS TOTALLY NON FUNCTIONAL. DOOR LATCH ISSUE I DONT KNOW BUT HAVE READ MANY COMPLAINTS OF THE SAME. ALSO DRIVER DOOR LOCK WILL SOMETIMES STICK, THE DOOR OPEN BUT WHEN CLOSING IT IT NEVER WANTS TO SHUT ALL THE WAY THE FIRST TIME OR THE 2ND IT TAKES A FEW TIMES TO GET THE DOOR TO COMPLETELY CLOSE BUT THE PASSENGER DOOR IS A LOSS NO ONE CAN RIDE IN IT. SEEN MANY OTHER COMPLAINTS OF THE SAME PROBLEM FORD SHOULD HAVE TO FIX THIS ISSUE THEY KNOW ABOUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020683August 30, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
REAR END ROARS AND SPEEDOMETER QUIT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956882February 25, 2017
POWER TRAIN
MY VEHICLE WILL NOT RUN ON REVERSE. I CAN SHIFT PERFECTLY FINE TO ALL MY GEARS WITHOUT ANY FUSSING OR CLUNKING NOISES COMING FROM THE GEAR SHIFTS/TRANSMISSION. BUT AS SOON AS I TRY TO PUT IT ON REVERSE MY VEHICLE DOES NOT MOVE, IT SEEMS LIKE IT'S IN NEUTRAL INSTEAD OF REVERSE. AT THE MOMENT OF DISCOVERING MY VEHICLE DOES NOT MOVE IN REVERSE IT WAS STATIONARY IN PARK. I TRIED TURNING THE VEHICLE ON AND OFF AND TRIED MESSING WITH ALL THE GEARS BUT TO NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892670August 2, 2016
VEHICLE SPEED CONTROL
WHEN I STEPPED ON THE GAS PEDAL AND STARTED TO PROCEED THROUGH AN INTERSECTION, I LOST ALL POWER AND HAD TO ROLL OR COAST VERY SLOWLY THROUGH THE INTERSECTION AND STOP ON THE OTHER SIDE IN A DANGEROUS POSITION IN TRAFFIC WHEN I COULD COAST NO FURTHER. THE GAS PEDAL BRACKET HAD COMPLETELY BROKEN OFF THE FIREWALL AND WAS LAYING ON THE FLOOR. THE BRACKET HAD BEEN ATTACHED BY THREE SPOT WELDS. SOME OTHER PEOPLE STOPPED TRAFFIC AND PUSHED ME TO A SAFE PLACE TO PARK. THE FORD DEALER PARTS' DEPARTMENT HAS NO PARTS TO FIX IT AND SUGGESTED WE BUY SOME BOLTS SOMEWHERE AND REATTACH IT OURSELVES SOMEHOW. TO COMPLETELY LOSE POWER WITHOUT WARNING WAS EXTREMELY DANGEROUS! THANK GOD I WAS IN A CONTROLLED INTERSECTION AND NOT TURNING LEFT ACROSS ONCOMING TRAFFIC OR IT COULD HAVE TURNED OUT MUCH WORSE. READING ONLINE BLOGS AND COMMENTS SHOWS THIS PROBLEM OF THE GAS PEDAL BRACKET FALLING OFF FORD PRODUCTS AND LOSING POWER IS NOT UNCOMMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852326March 29, 2016
SERVICE BRAKES
AFTER CHANGING THE FRONT WHEEL BEARING HUBS, THE VEHICLE ABS LIGHT CAME ON. THIS HAS BEEN GOING ON FOR ABOUT A YEAR. THE VEHICLE DOES STOP, BUT THE ABS FUNCTION DOESN'T WORK. THIS HAS NOT BEEN A PROBLEM FOR ME, BUT, SOMETIMES THE ABS LIGHT STAYS OUT FOR A WHILE AND THEN COMES BACK ON. DEALER STATED THAT THE ABS CONTROL MODULE AND MOTOR ASSEMBLIES WOULD COST ABOUT $2300 FOR PARTS, SANS LABOR TO REPAIR. DEALER ALSO STATED THAT THERE WERE ONLY ABOUT 12 NEW PARTS AVAILABLE, AND NOTHING REFURBISHED. DEALER ALSO STATED THAT IF THIS WERE A FEW MONTHS EARLIER, THE TOTAL COST WOULD BE ABOUT $300 FOR NEW PARTS. THE VEHICLE HAS APPROX. 167,000 MILES ON IT. NO ACCIDENTS HAVE OCCURRED AT THIS TIME. JUST THOUGHT SOMEONE SHOULD KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838010February 24, 2016
STEERING
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING ROD FELL OFF AND CAUSED THE STEERING TO FAIL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817186December 31, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. WHILE DRIVING 30 MPH, THE SPEEDOMETER, WINDSHIELD WIPERS, INTERIOR LIGHTS, AND FOUR WHEEL DRIVE FAILED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790567November 16, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START AND SMOKED APPEARED ON NUMEROUS OCCASIONS. IN ADDITION, THE OVERHEAD LIGHTS IN THE VEHICLE DID NOT WORK AND THE BATTERY HAD A SHORTAGE. THE CONTACT STATED THAT THE SERVICE ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10785850October 25, 2015
ELECTRICAL SYSTEM
ONLY GOT MY SERVICE DOG OUT, THANK GOD I WAS IN A GLASS FRONT RESTRAUNT. CD PLAYER CAUGHT THE DASH ON FIRE AND BURNED THE TRUCK COMPLETELY UP. TRUCK WAS PARKED AND OFF FOR 20 MIN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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