Cadillac Escalade Complaints

358 consumer complaints on file.

#11732550April 20, 2026
ENGINE, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2023 Cadillac Escalade. The contact stated that while driving 69 MPH with the cruise control set, the vehicle started driving sluggishly and failed to maintain the set speed. The vehicle unintendedly decelerated to 62 MPH. The ‘High Oil Temperature” warning light illuminated, and the vehicle decelerated unintendedly to 55 MPH. The vehicle then lost automotive power, stalled, and shut off unexpectedly. The vehicle was towed to a dealer and was diagnosed with complete engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732045April 18, 2026
ENGINE
On 4/17/2026 in Tomball Texas I experienced a sudden loss of engine propulsion while driving on a 4 lane road. The battery had voltage, hazard lights and radio worked normally. The car rolled to a stop in a traffic lane as this road has no shoulder and was put into park. The push button ignition was pressed but no restart of engine. The car was towed to the dealer that same day and told me the engine was "seized" and they have seen many of the same engines with the same problem. This car is not under the current recall for the L87 but those a few months to years from the recall lot have a current NHTSA investigation ongoing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731992April 17, 2026
ENGINE
Vehicle experienced catastrophic failure while going approximately 45 miles per hour in the middle lane of one of the busiest streets in the city…my [XXX] son was in the vehicle when this occurred….I am a disabled veteran who purchased this vehicle for transportation for son and his team mates to sporting events and tournaments…the vehicle has been at the dealership for 60 days…there was one attempt around the 30th day to replace the engine…that engine was found to be faulty as well…another 30 days have passed and the vehicle has not been fixed…the dealership does not have a loaner vehicle for me…I am concerned about the safety of this vehicle and honestly am not comfortable with my wife and son experiencing additional traumatic incidents INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731616April 16, 2026
ENGINE
I am filing a safety complaint regarding repeated engine and drivability issues with my vehicle, which began shortly after purchase and have continued despite service visits. I purchased the vehicle on 03/04/2023. Within approximately one month (03/26/2023), I began experiencing abnormal engine behavior, including ticking noises and instances where the vehicle would shut off and require restarting. I immediately brought the vehicle to the dealership. At that time, the issue was not properly diagnosed and I was told after a test drive that the noise was “normal. On 12/18/2025, I was later notified of an engine recall involving the same type of engine problem I had been reporting since 2023. I brought the vehicle in 12/19/2026 and the engine failed 3 times. I was informed that an engine replacement was necessary, and the vehicle was left at the dealership. It was ready for pickup on 01/14/2026 after the engine replacement was completed. On 04/15/2026, the vehicle began making knocking noises and would not shift into drive or reverse. I had to turn the vehicle off and restart it in order to regain drivability. On 04/16/2026, while driving, the vehicle began making a loud revving noise without accelerating and started to slow down and lose power. I was forced to pull over to the side of the road. The vehicle would not respond properly until I turned it off and restarted it again in order to continue driving. These ongoing issues present a serious safety concern due to repeated loss of power and drivability while operating the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730314April 10, 2026
POWER TRAIN, ENGINE
Dealership stated they fixed recall ref# N252494000 on 9/24/25. But on 4/9/26 noticed engine noise (knocking), then a lose of power and then vehicle stalled on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729538April 6, 2026
ENGINE
Purchased the vehicle 1 year ago and immediately it had oil consumption problems. Got low oil alarm after 2000 miles from the dealers oil change. Dealer told us it was within “specs”. 6 months ago we were told the 6.2 engine had a recall and a different type oil will be used. 1 month ago the engine locked up and it is now at the dealer waiting for an engine. Asked another car dealership about trading it in and they would not accept it as a trade-in because it currently has a stop sale issued. This means the vehicle is now worth nothing! Well, I have to hire Attorney to get anything for this vehicle? We paid $75,000 for it a year ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729042April 3, 2026
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated that while driving at an undisclosed speed and making a turn, the vehicle suddenly lost motive power and failed to respond as needed, with several unknown warning lights illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer informed the contact that the failure could not be duplicated. The contact stated that the failure had recurred on several occasions, and the contact lost control of the vehicle, and the vehicle became difficult to operate. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact expressed concerns that the vehicle posed a safety hazard and was unsafe to continue driving. The approximate failure mileage was 60,645.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728563April 1, 2026
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
While driving my 2021 Cadillac Escalade on an interstate highway at approximately 70 mph with my family, including two minor children, the vehicle suddenly and without warning lost propulsion, shut off, and shifted into neutral. This occurred in active traffic and created an immediate safety hazard. A warning message appeared instructing me to restart the vehicle. After several minutes navigating traffic, I was able to restart the vehicle briefly and exit the highway. Shortly thereafter, additional dashboard alerts appeared indicating critical engine and transmission failure. After exiting the highway, the vehicle shut down completely at a traffic signal and failed to restart. The vehicle was immobilized in an active roadway until police assistance arrived to prevent a rear‑end collision and a flatbed tow was arranged. The sudden loss of propulsion at highway speed placed vehicle occupants and surrounding motorists at serious risk. The vehicle is available for inspection and was diagnosed as having a seized engine on March 9, 2026, by Diamond Cadillac in [XXX] . This failure did not occur without warning. Prior to this incident, I repeatedly reported excessive oil consumption to the selling dealer, Otto Cadillac, from whom I purchased the vehicle in April 2025 as a Certified Pre-Owned vehicle. On two separate service visits, I reported oil consumption exceeding two quarts between recommended service intervals and requested that this be documented. I was advised that the consumption was “within tolerance” and was later informed—incorrectly—that this tolerance applied to my engine configuration. Otto Cadillac performed a recall-related inspection and implemented the manufacturer-directed remedy consisting of an oil cap replacement and a change in oil viscosity to SAE 40. No mechanical repair or deeper diagnostic action was taken. The subsequent engine seizure confirms that these mitigation measures did not resolve the underlying defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728413March 31, 2026
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Sudden loss of propulsion at highway speeds - 2023 Escalade. We easily could have been killed. I drive a 2023 Cadillac Escalade that I purchased from Motor Werks Cadillac in [XXX] . It was very expensive. The car has under 33k miles on it, off memory.I informed the dealer I would be taking the car on a family vacation road trip from [XXX] to [XXX] (for spring break), and requested they perform any necessary preventative service on it to ensure it was in perfect shape to make the trip. They performed the service (basic air filter change etc) and returned the car to me two days before I packed my family [XXX] and [XXX] daughters and wife) into the car and began the journey. After driving less than three hours, the engine completely and suddenly died, without warning, while we were traveling at 75 miles an hour on the highway in the left lane in the middle of rural [XXX] . At the same time all of the electronics in the vehicle died as well. It was an extremely dangerous situation because the road is heavily trafficked by semi trucks, which I was barely able to avoid as I attempted to coast across all the lanes of traffic to get onto the shoulder of the road on the right hand side. Because the car was without propulsion, I was not able to get fully onto the shoulder, but mostly. This left the car in a precarious position because the semi's that we're driving by could easily have hit the car had they not been careful and veered slightly to the left. We easily could have been killed. There's more to the story, like the dealer telling me Cadillac is aware that catastrophic engine failure at highway speeds is a known issue impacting Escalades around the country, and including significant mental trauma that my children experienced by being stranded on the side of the road for several hours in the dark in a car that had no engine, no electronics and no heat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727672March 28, 2026
ENGINE
Driving on freeway, engine starting knocking loudly and completely failed. I blew an engine on my 2023 escalade esv as well. Seems like the recall might need to be extended to the 2026 models as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727375March 26, 2026
EXTERIOR LIGHTING, POWER TRAIN
The engine. I’m told my engine is not part of the recall but makes an extremely loud sound on start up. Been to dealer just for them to say the vehicle is not part of the recall. Recently called roadside assistance because the vehicle shut off in the middle of traffic. Took it back to dealer, Nothing they can do, just keep bringing it back! Now warranty has expired & sound is getting worse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726570March 23, 2026
ENGINE
My Escalade had just been into the dealer because the battery died at only 4200 miles. I drove away and after 10 minutes, I was getting warning messages that the engine was overheating and to turn the vehicle off immediately. I had to pull over on the freeway while listening to my engine knock and click. I eventually got it back to the dealer where they were unable to turn the car on and unable to determine the issue other than telling me it’s something with the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726487March 23, 2026
ENGINE
I’m using this car in Poland (Europe) my engine starts to make knocking noise due to Bearings rods and lifters failure . N252494001 L87 Engine Loss of Propulsion I called to European Cadillac authorized service and they refused to replace the engine because USA based manufacturer don’t wan’t to repair a car even is still on warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726402March 23, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
On March 21, 2026 while traveling at approximately 70 mph on a public highway, the vehicle experienced a sudden and total loss of propulsion. The vehicle stalled in active traffic, creating an immediate and life-threatening hazard. Following the stall, the vehicle’s system failed, and the vehicle would not engage any gear, including “Park” or “Neutral.” Consequently, the vehicle could not be towed by standard means and required a specialized car carrier to be transported to Heritage Cadillac in Morrow, GA 30260.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726077March 21, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Vehicle: 2023 Cadillac Escalade (VIN: [XXX] ) Dealer: Cadillac Pasadena Case Number (GM Corporate): XXX Refusal to perform a mandatory Federal Safety Recall remedy. Details: 1. My vehicle is currently under Safety Recall XXX(L87 Engine Loss of Propulsion). I experienced a loss of propulsion and brought the vehicle to Cadillac Pasadena. 2 The dealership technician confirmed the engine is exhibiting "abnormal noise (lifter clatter on both banks) and active misfires." 3 The dealership claims they cannot complete the mandatory PicoScope diagnostic test for the recall because the engine condition (misfires/noise) interferes with the equipment. 4 Under GM Special Coverage XXX, if the engine cannot be safely tested due to internal mechanical failure within the recall population, GM is mandated to cover the diagnostic teardown and full engine assembly replacement at no cost to the consumer. 5 The dealership is refusing to authorize the teardown under the GM Special Coverage code and is instead pressuring me to pay myself. 6 The dealership has stopped responding to my written inquiries (sent March 18th and 19th) and refuses to provide a loaner vehicle, despite the vehicle being officially "unsafe to drive" due to the open safety recall. I am asking you to requre Immediate authorization of engine teardown and full engine assembly replacement under GM Special Coverage XXXat $0 cost to me, and provision of a loaner vehicle as required for safety recall grounding. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725927March 20, 2026
FUEL/PROPULSION SYSTEM, ENGINE
There was a recall on the L87 propulsion. The dealer changed the oil and said it was fixed. I left the dealer and the issue still persists. They refuse to address it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725618March 19, 2026
ENGINE
On Oct 14,2025 Dealer did a GM safety recall under N252494000 On March 14th 2026 the motor with out, the dealership is now going to replace the motor under the Recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725534March 19, 2026
ENGINE, FUEL/PROPULSION SYSTEM
After having the initial engine failure recall completed by the dealership by switching to a different viscosity oil… While traveling at 45 mph the motor made a knocking or ticking sound with a squeal and then “hiccuped “ and immediately lost all power. I was only able to steer the vehicle onto a busy sidestreet. The vehicle had recently been serviced by Cadillac. Once stopped, the vehicle cannot be shifted from park due to “shifting conditions not met” so I was blocking the entire intersection. Police had to respond for traffic control. Due to the electronic shifter the only way to shift the vehicle into neutral is with tools and getting underneath the vehicle to remove a bolt. There is no reasonable or prudent way to do this in the middle of an intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725511March 19, 2026
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
On March 19, 2026 around 830AM EST, the vehicle turned off while I was driving around ~40mph. I lost all power while on a busy street and I was unable to move the car to the side of the road. The car would not shift into drive or neutral, and therefore remained in the middle of the road until a tow truck had to flatbed it to the Cadillac dealership. The L87 recall on this vehicle was performed in August 2025, however the Cadillac dealership said there were no issues found with the L87 recall. The symptoms of today's issue - vehicle turning off while driving and does not start back up, is similar to other reports of this L87 recall and demonstrates that this recall was not accurately performed and/or remedied during the service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725048March 17, 2026
POWER TRAIN
The engine suffered catastrophic failure, piston number six 6and connecting rod broke in pieces and made a hole on the block. This is a L 87 engine 6.2 L.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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